Claudia Murphy Email and Phone Number

Chief of Staff, Technology Strategy & Transformation•Facilitate strategic planning to align on key priorities, success metrics, and cross-team dependencies, driving alignment across the leadership team. Connect the dots between overarching strategic goals and day-to-day activities of the team.•Define and structure operational cadence to ensure goals are consistently met, and the organization operates effectively. •Own internal workstreams that drive improvements in operational excellence, customer experience, and employee engagement. •Facilitate people leader discussions on priority roles/future talent needs, stretch assignments, development opportunities & mentorship. •Lead taskforces on content creation including Tech Strategy deep dives & QOR materials, executive briefings, team manifestos, etc. •Own internal communications mechanisms including Teams Channel, Audiocast, SharePoint site, monthly newsletter, etc. •Ensure consistent tracking of OKRs and other success metrics; implement strategies to improve and establish accountability across the teamMA Technology Program Governance•Own end-to-end planning and execution of TECH Program Scoring, assessing programs across Customer Experience, Business Imperatives, Program Quality, and Leadership & Culture by implementing a metrics-driven approach to enable calibration process for ~50 Technology Programs, impacting AICP for ~7000 TECH employees.•Coach Program Owners & Delegates on enhancing performance in Program success metrics across the 4 Key Dimensions, communicating insights and identifying improvement opportunities. •Lead monthly TECH Program Owner sessions with an average of 150 attendees, fostering collaboration and best practice sharing between Program Owners and the TECH leadership team. •Own the semi-annual Voice of the Internal Customer exercise for TECH, driving deeper relationships between ~45 programs and over 10,000 VOIC Panelists to optimize products, services, and performance.

Lead Program Manager December 2022 – January 2024Program Management Guild (Community of Practice)•Led the Program Management Guild including strategy & execution of all efforts related to Hiring & Onboarding, Community, Tools & Best Practices, and Learning & Development for 1400+ members globally.•Enabled members to “move fast” by arming them with the tools, templates, and best practices they need for effective delivery.•Owned all communications including SharePoint, newsletter, MS Teams engagement, quarterly SteerCo & bi-annual All-Hands. •Organized and executed annual internal conference with 600+ attendees featuring three learning tracks, internal & external speakers, and networking opportunities to promote ongoing education and best practice sharing across the organization.

• Drove the complete recruitment lifecycle for more than 100 intern and launch positions across TECH, providing guidance, coaching, and high-level support throughout the entire process• Owned partnerships with ColorStack, Grace Hopper, and SWE, and managed the Washington University enterprise relationship• Established the operational cadence for the global campus team, implementing robust tracking mechanisms, refining meeting and reporting cadences, and optimizing processes for streamlined efficiency • Managed the Mastercard Mentorship Program; identifying participants and coordinating all development workshops, Tech Talks, mock interviews, resume reviews, and networking events• Spearheaded internship experience for 90+ interns: developing learning curriculum, facilitating executive & peer networking, executing global innovation challenge, planning volunteer & social activities, and hosting end-of-summer project showcase for STL Tech Hub