Claudia Fields Email & Phone Number

Trenton, Nj, Us

Pennington, Nj

Yardville, Nj

Manage social media and brand presence across Facebook and Pinterest platforms Schedule estimate appointments for upcoming movesSingle point of contact with customer from estimate to delivery – initiate processMaintain communication at all levels throughout the move process Obtain all necessary information and paperwork from sales representative(s).Confirm with customer the information supplied by the sales representative(s).Set up and maintain files on each move using various industry software.Field and address concerns and/or complaints of customer.Troubleshoot to rectify challenges.Alert appropriate parties to any problems.Build customer relationship/maintain customer satisfaction – liaison.Provide over-the-phone estimates/rates at customer's request.Book over-the-phone moves when necessary.

Voorhees, Nj

• Create performance-driven culture that ensures accountability and personal responsibility, lead, develop, coach and motivate 11-member team – in product management, marketing communications, development, and research – to accomplish key business objectives. • Oversee annual member appreciation day event; increased participation from 250 to over 1,000 members• Oversee $2M marketing budget; develop annual budgets for sales/marketing efforts• Lead and manage marketing strategies across all AAA products and services; ensure that strategies include marketing segmentation and channel strategy• Increase acquisition and renewal membership growth annually year over year through daily analysis of membership sales; monthly analysis of membership employee commissions; track campaign sales through multi marketing channels• Identify necessary training and disseminate marketing materials and procedures to management and staff• Oversee the creativity and production of a bimonthly club publication with a distribution of over 150,000 copies