Claudia Pohl Email & Phone Number

Portland, Oregon, Us

Led the delivery for the client and an outstanding global team to create an immersive digital marketplace allowing consumers to discover, shop and explore Black owned brands. Used agile / modified waterfall, process design and Project Management / risk mitigation methodologies. Move the client from ideation to successful launch and support

Irving, Texas, Us

San Francisco, California, Us

Ensure the success of a portfolio of Salesforce’s global enterprise customers for an average annual spend of $34.5M per client. Work across all organizations and with integrators to ensure transformational client success in driving solutions, value realization, integrations, communications and CRM adoption. Understand the client’s business goals and objectives and bring Salesforce’s innovations and capabilities to achieve and align the field with executives. Responsible for orchestrating success services and providing best practice in areas such as Adoption, Business Metrics and Feature Usage. The end result is increased customer satisfaction, retention and the expansion of salesforce's footprint.Results & Achievements:• Responsible for global enterprise clients with a total renewable annual amount of tens of millions, including manufacturing, transportation, technology, media and entertainment, retail and automotive. • Inherited six $2+ M clients that were dissatisfied and had either no or limited Salesforce relationships. Within a year, clients perceived Salesforce as a trusted advisor with full renewals and / or add-on products. • Developed trusted advisor relationships with customer key stakeholders and executive sponsors (including C-level) leading to customer success, growth and value

San Francisco, California, Us

Drove the value narrative for customer executives delivering business strategy assessments, strategic partnering, business development / proposals, business cases and ROI analysis, deal structuring support, delivery roadmaps and self-service tools and support for field sales. Ensured deal structures were tightly linked to customer's business objective. Interacted with the CxOs to jointly craft a strategic storyline for which Salesforce’s platforms were a sound solution. Worked with Central regions largest, most strategic customers and supported high-performing sales AVPs / RVPs and account managers.Results and Achievements:• Responsible for 140+ accounts averaging 74 business cases yearly. • Instrumental in selling one of the largest accounts for the Central region • Worked extensively with extended support teams and integrators• ‘Unsung Hero’ award for work on large utility company requiring extensive collaboration across sales, extended sales support teams, executives and integrators.

Led Product Management / IT development and delivery with additional responsibilities in contracts, governance, quality and audit. Focused on solutions in mobile, retail / POS, inventory, non-profits and healthcare / benefits. Leading technologies and solutions successfully defining, implementing across SDLC with agile / scrum and integrating across multiple sites and environments. Results and Achievements•. iOS mobile ordering and cloud solution for Winzer; a national industrial supplier. Inherited a failed project and turned it around for client acceptance and adoption•. Developed kiosks for google using a cloud solution•. Led team for leading healthcare providers on cloud web based Java development and solutioning for the ACA with national carriers, employers and the IMP with strict security requirements•. Improved client scorecards for Benefitfocus from failing with threat of contract default to above average with multiple business extensions

Paris, France, Fr

Responsible for America’s mobile solutions delivery and engagement management with focus on SDLC development, cloud technology and strategy formation/ implementation. Known for scoping and developing solutions, forming collaborative teams, performing outstanding implementations, change management, process definition, risk management and strong client relationships with outstanding OKRs / SLAs / KPIs and scorecards. Extensive pre-sales/sales support. Results and Achievements• Partnered with global CIO of Coca-Cola to develop a mobile methodology, strategy and implementation framework. Was the only consultant asked to return for additional business.• Worked with Toyota Service Centers and national retailers to define and develop innovative customer facing and POS solutions• Identified scope, solution and approach for three complex smart meter projects for Canadian utility. Highest CSAT score on scoping, process re-definition, solutioning and program management. Asked to return multiple times for additional work.

Paris, France, Fr

Managed the global multi-service, multi-million-dollar Warner Bros contract. Worked with client legal counsels, executives, operations and service level teams. Negotiated contract changes satisfying the client and Capgemini. Results and Achievements• Built contract infrastructure reducing backlog by 72% and response time by over 100%. • Member of small turnaround team to save multi-million dollar global contract by improving overall performance, creating productivity gains, driving continuous improvements and implementing metrics to measure performance• Worked with State of Texas developing a chargeback approach and to secure partnerships

Paris, France, Fr

Led teams in scoping, developing and implementing global programs that measured business services and cost per transaction using a global process model. Led global teams in project management, continuous improvement, overall asset effectiveness measurements, standardization of training (yellow, green and black belts) and sales support. Results and Achievements• Authored and implemented the Continuous Improvement global approach with 93% compliance and adoption, 100% oversight of all projects worldwide and achievement of stretch financial goals. • Defined and measured 85+ % of outsourcing business at a Unit of Work level standardizing definitions and processes globally.

Successful healthcare company that grew to include technical, portfolio management, strategy and compliance consulting. Roles ranged from CIO, COO, Board consultant and team leader. Focus on IT, development, operations, shared services, outsourcing, turnarounds, compliance, program management. Results and Achievements• 100% billable over 7 years with continued growth approximately 20 employees• Clients included: Aidmatrix, America’s Second Harvest, Capgemini Energy, LCEC, North Texas Food Bank, Precis, State of Texas and TXU. • CSAT scores always 90%+, plus return and extended business• Re-structured computer operations decreasing outages by 33%• Improved120% of failed SEC requirements• Created HIPAA / security compliant environment for the first time in history of company• Decreased debt for a turnaround by 30% and re-negotiated contracts decreasing cost by 12% and increasing business by 20%• Won and oversaw corporate partnerships / vendors like Sun and HEB• Led Sarbanes Oxley TXU Business Services across lifecycle achieving 100% compliance from Deloitte. Included all IT, data, processes, financials, security, state and federal regulations. • Identified and facilitated in correcting executive kickbacks from vendors

Bachelor Of Science (B.S.), Communications

High School Diploma

Mba, Production Operations / Computer Science