Work with a multicultural population. Work with our main office in Portugal to relay hotel’s information about stop sells, rate updates room updates, minimum length of stays, contracts and promotions, verify that Portugal’s work set up into the system properly and assist them with any questions that they may have. Approach hotels for business to add them to our portfolio. Attend site inspections, meetings regarding account progress. Follow up with clients regarding contracts, promotions and hotels set up. Work on price comparisons and city analysis to ensure Abreu’s hotel pricing is competitive; Work on hotel’s monthly lower production, attend site inspections and meet with hotels to speak about what we have to offer them. Work on relocations, issues/complaints, and solve any customer service problems that may arise. Work on daily reservation challenges.

Work with third party bookings regarding their reservations and promotions, enter their reservations, analyze hotel occupancy on a daily basis and sent out stop sell letters to all wholesalers. Solve any wholesale challenges as well as hotel reservations problems. Upsell the hotel suites and pre block them accordingly. Produce the hotel Forecast on a weekly basis. Enter group and wholesale contracts and special promotions into the system, and solve any billing problems. Work on a daily detail report to analyze hotel occupancy and sent it out to various departments. Charge for any no shows, attend group pick up and resume meeting. Oversee group room blocks and add or decrease them based on their progress pick up. Data entry and customer service oriented position. Answer the telephone when Call Center needs back up and assist with customer’s problems

Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner. Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed. Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer. Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations. Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner. Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area. Work on all donations, receiving and processing all donation’s requests.

Worked with third party booking parties such as Priceline, Expedia, Hotelbeds and others, booked their reservations according to their contract terms and seasonal rates. Allocated group rooms on a per night basis according to group contracts. Managed room block inventory for conventions and forward pick up reports to meeting planners and sales department. Worked to resolve complaints with the meeting planner or designated client contact to ensure client was happy with services being provided so our hotel would receive repeat business. Oversee the daily activities of both the Reservations and Group Housing departments. Comply with quality assurance expectations and standards. Supervise staff, conduct interviews, yearly employee evaluations, Communicate with other departments about convention accounts. Ensure that convention accounts are set up correctly. Worked with Wholesale Accounts entering and monitoring inventory.

Sent solicitation notices to businesses regarding business opportunities and selected most efficient bid for approval. Invited clients from different countries to visit our area (FAMs). Worked with business partners to arrange site visits with clients. Attended events with various businesses to develop partnerships and networked. Put together their itineraries and flights. Organized client trip from beginning to end by setting up meetings and taking them to speak with area hotel’s and attraction’s managers and various venues that would be of their interest. Established contact with convention & meeting planners who have booked groups in to the area; sends a service promotion package to planners; maintains routine written, telephone and personal contact with clients.

Worked to set up accounts for conventions. Set up the billing process based on the contracted services. Managed convention room blocks and sub blocks, ensuring accuracy of the pre blocked rooms from beginning to end of the conference. Followed up on rooms requests to ensure accuracy. Developed and maintained a filing system to ensure accuracy when dealing with clients. Produce many documents via excel and word in order to access accounts and provided the necessary information to clients. Handled data entry into the system, allowing us to manage room blocks and services per contract. Read and followed contracts to ensure that clients receive services, which were contracted. Allocated rooms on a per night basis according to contracts. Managed room block inventory and forward pick up reports to meeting planners and sales department. Communicate with Reservations Manager and Reservations Agents any pertinent updated information on groups. Responsible for entering rooming list for each group prior to their deadline. Worked part time in the Reservations Call Center, answering the telephone, offering packages, making new reservations, cancellations, changes and solving customer problems while being mindful of the queue and time spent on each call.