In charge of hotel reservations, group bookings and meeting and events planning. Activeplayer in a small team, I take care of phone and email enquiries, check accuracy of bookings inserted in the system, chase no-show bookings. I am also responsible for customers Radical Hosting, providing individual customer service and care of the guest journey to make his hotel experience unique.

In charge of delivering excellent customer service and maintain the highest standards, Iwas responsible for check-in and check-out process with cashier duties (including cash handling and foreign currency exchange). I was also assisting the front desk supervisors in taking phone, email and walk-in bookings. On rotating shift patterns I was responsible for managing the guest VIP Lounge and the Air Crew priority check-in desk. Due to my career history I was… Show more In charge of delivering excellent customer service and maintain the highest standards, Iwas responsible for check-in and check-out process with cashier duties (including cash handling and foreign currency exchange). I was also assisting the front desk supervisors in taking phone, email and walk-in bookings. On rotating shift patterns I was responsible for managing the guest VIP Lounge and the Air Crew priority check-in desk. Due to my career history I was chosen as preferred trainer of the new starters in the front desk. Show less

As a Front Office Manager of a two hotels resort, I was responsible for managing a team of12 people between receptionists, cashiers, concierge, luggage porters and night team. My usual working day would start by meeting all members of staff on duty and briefing them with their daily tasks. Being the main guest point of contact, I made sure that everyone was met, welcomed and assisted during their entire stay. I used to go meet every guest starting from… Show more As a Front Office Manager of a two hotels resort, I was responsible for managing a team of12 people between receptionists, cashiers, concierge, luggage porters and night team. My usual working day would start by meeting all members of staff on duty and briefing them with their daily tasks. Being the main guest point of contact, I made sure that everyone was met, welcomed and assisted during their entire stay. I used to go meet every guest starting from the breakfast throughout the day, in order to receive important feedbacks regarding their requirements and assess their level of satisfaction. In the meantime I was incharge of monitoring check-in and check-out procedures, maintaining a smooth process, whilst taking care of the reservations department and following all bookings step by step from the first email until final confirmation. During site inspections and tour operators famtrips, I was responsible for showing the hotel features and facilities. Show less

Responsible for check-in and check-out process with cashier duties (including cashhandling and foreign currency exchange), I was reporting directly to the front office manager, and charge of leading and monitoring a team of up to 6 receptionists during peak times. I was also responsible for complaints handling, room moves and guest loyalty program. Whilst training new starters and internship students, I was also responsible to produce on a daily basis the… Show more Responsible for check-in and check-out process with cashier duties (including cashhandling and foreign currency exchange), I was reporting directly to the front office manager, and charge of leading and monitoring a team of up to 6 receptionists during peak times. I was also responsible for complaints handling, room moves and guest loyalty program. Whilst training new starters and internship students, I was also responsible to produce on a daily basis the room discrepancy report, as well as checking back-ups androom rates for future arrivals and departures. Show less

In charge of delivering excellent customer service and maintain the highest standards, Iwas responsible for check-in and check-out process with cashier duties (including cash handling and foreign currency exchange).