Claudia Moran

Claudia Moran Email and Phone Number

Senior Sales Coach @ IntouchCX
Guatemala
Claudia Moran's Location
Guatemala, Guatemala, Guatemala
Claudia Moran's Contact Details

Claudia Moran work email

Claudia Moran personal email

n/a
About Claudia Moran

Experienced coaching facilitator with a demonstrated history of working in customer experience and services industry. Skilled in Service Delivery, Training Management, Supervising Operations, Communication, Project Management, Project Implementation, and Client Facing.

Claudia Moran's Current Company Details
IntouchCX

Intouchcx

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Senior Sales Coach
Guatemala
Website:
intouchcx.com
Claudia Moran Work Experience Details
  • Intouchcx
    Senior Sales Coach
    Intouchcx
    Guatemala
    View
  • Vortex Virtual
    Cmml
    Vortex Virtual Mar 2024 - Present
    Remote
    View
  • Telus International
    L&D Facilitator
    Telus International Apr 2020 - Jan 2024
    Guatemala
    View
  • Telus International
    Coaching Facilitator
    Telus International Aug 2018 - Sep 2020
    Guatemala
    View
  • Telus International
    Coach Of Excellence Team Leader
    Telus International Sep 2015 - Aug 2018
    Guatemala
    Present summary and updates on site coaching performance to internal and external clients and develop CE Coaches of Excellence through quadjacks. Implemented and cross collaborated with OPs to implement skill mapping to increase awareness on what skills are and why to coach towards themConduct quadjacks to evaluate the knowledge of the methodology with teamConduct coaching forums to calibrate team
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  • Telus International
    Coaching For Excellence Sme
    Telus International Sep 2014 - Sep 2015
    Guatemala
    Planning and providing Coaching for Excellence training. Responsible for satisfaction and understanding of the material. Conducting triads to develop operational team leaders on coaching skillsDetermine if the coaching program is successful with our culture Present and understand result in YBRs,QBRs,MBRs, and WBRsReview training logistics (when what and whom to train)
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  • Telus International
    Coaching For Excellence
    Telus International Sep 2013 - Sep 2014
    Guatemala
    Providing triads to the operational team leader to upskill their coaching skills. Reporting coaching compliance and coverage to programs to follow up on the effectiveness of coachingResponsible for implementation of reporting for coaching coverage and complianceWeekly touchpoint with AGM to present results
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  • Telus International Central America
    Supervisor
    Telus International Central America Sep 2011 - Sep 2013
    Guatemala
    Oversee, lead and sometimes train a company's service agents. Investigate and solve product and service complaints.Implementation of supervisor queueImplementation of CSAT survey (1700) Present and update results for CSAT in the supervisor queue (client facing)
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  • Telus International
    Customer Service Representative
    Telus International Sep 2011 - Jan 2012
    Guatemala
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Claudia Moran Education Details

Frequently Asked Questions about Claudia Moran

What company does Claudia Moran work for?

Claudia Moran works for Intouchcx

What is Claudia Moran's role at the current company?

Claudia Moran's current role is Senior Sales Coach.

What is Claudia Moran's email address?

Claudia Moran's email address is cl****@****nal.com

What schools did Claudia Moran attend?

Claudia Moran attended Miami Springs Senior High School.

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