- Implement VMware technology solutions for virtualization, networking, and storage infrastructures (VMware vSphere-related)- Provide technical support to end users, operations, and management- Perform system maintenance as needed- Conduct technical investigations of customer reported issues- Collaborate with customer engineers and other VMware 3rd-party resources to investigate customer reported issues- Perform root cause analysis of customer reported issues- Contribute… Show more - Implement VMware technology solutions for virtualization, networking, and storage infrastructures (VMware vSphere-related)- Provide technical support to end users, operations, and management- Perform system maintenance as needed- Conduct technical investigations of customer reported issues- Collaborate with customer engineers and other VMware 3rd-party resources to investigate customer reported issues- Perform root cause analysis of customer reported issues- Contribute to product documentation and manuals Show less

- Evening shift from 19:00 to 01:00- Led a project to migrate over 100 applications from Citrix to VMware Horizon Apps, ensuring serverstability and seamless user access to applications via VMware Workspace ONE. This project was one of the most technically challenging tasks I have undertaken, requiring planning, execution, and troubleshooting to maintain uninterrupted service and user satisfaction.- Provide expert guidance and troubleshooting assistance to resolve complex issues… Show more - Evening shift from 19:00 to 01:00- Led a project to migrate over 100 applications from Citrix to VMware Horizon Apps, ensuring serverstability and seamless user access to applications via VMware Workspace ONE. This project was one of the most technically challenging tasks I have undertaken, requiring planning, execution, and troubleshooting to maintain uninterrupted service and user satisfaction.- Provide expert guidance and troubleshooting assistance to resolve complex issues related to VMware Horizon environments- Train and mentor junior staff- Provided hardware maintenance and support for Dell Data Domain systems.- Requested and managed specific replacement parts such as disks and Ethernet cards based onsystem requirements and diagnostic reports.- Performed basic configurations using iDRAC to maintain communication between iDRAC and Data Domain systems.- Routine checks and maintenance tasks to ensure system stability and minimize downtime. Show less

- Supported, troubleshoot, executed, and completed virtual machine migrations using VMware HCX like vMotion, RAV, OSAM, and Bulk.- Managed pre-migration tasks, configuration adjustments, and data synchronization to ensure minimal disruption.- Monitored and troubleshooted migration processes, addressing issues promptly.- Validated successful migrations through testing and verification.- Optimized migrated VMs and infrastructure for performance, and documenting processes.

- Resolved LAN, WAN, and Wi-Fi issues.- Troubleshoot network performance using F5 Load Balancer (Tra]ic captures, checking F5configurations.- Led the annual SSL certificate update project for over 50 F5 Load Balancers.- Managed and resolved incidents for both managed customer infrastructure and third-party services.- Configured, tested, and troubleshot network equipment including Cisco and Aruba routers/switches.- Managed and configured routing protocols such as BGP… Show more - Resolved LAN, WAN, and Wi-Fi issues.- Troubleshoot network performance using F5 Load Balancer (Tra]ic captures, checking F5configurations.- Led the annual SSL certificate update project for over 50 F5 Load Balancers.- Managed and resolved incidents for both managed customer infrastructure and third-party services.- Configured, tested, and troubleshot network equipment including Cisco and Aruba routers/switches.- Managed and configured routing protocols such as BGP, OSPF, EIGRP, and RIP.- Handled high priority incidents and escalations.- Utilized ticketing and documentation tools such as CMDB+, ServiceNow, and HPE Service Manager.- Ensured ITIL compliance in all network management and incident resolution activities. Show less

- Utilized monitoring tools to track network performance and identify potential issues.- Responded promptly to alerts and alarms- Diagnosed and resolved network issues, escalating more complex problems to higher-tier engineers.- Maintained detailed records of incidents, actions taken, and solutions applied.- Provided clear updates to customers and internal stakeholders regarding incident status and resolution progress.