During my tenure at Thrifty Car Rental, I contributed significantly to the upkeep and maintenance of the company's extensive fleet of vehicles. This included ensuring the car detailing equipment and supplies were in impeccable condition to meet daily demands, resulting in a significant reduction in the frequency of repairs and replacements.In addition, my meticulous approach to vacuuming the interior and exterior of the vehicles resulted in an immaculate finish every time, which greatly increased customer satisfaction levels. I also implemented a systematic washing, waxing, and buffing process for the vehicle bodies that delivered a professional shine, making the cars look like new and enhancing the company's image.Finally, my expertise in the application of specialized chemicals and the use of high-pressure wash and scrubbers enabled me to achieve a flawless finish when cleaning the rims. This saved the company a considerable amount of money, as we no longer needed to outsource this task to third-party service providers.

During my tenure as a Customer Service Assistant at Link International Agency, I achieved several notable accomplishments. Notably, I consistently provided exceptional customer service to every customer, leveraging my extensive knowledge of our products and services to create welcoming and positive experiences. Through my efforts, I built strong relationships with customers and colleagues alike, providing friendly and personable service that left a lasting impression.In addition to my customer service duties, I also excelled in responding to customer requests, offering excellent support and tailored recommendations to address their unique needs. I utilised my problem-solving skills to address any queries or complaints that arose, always seeking to provide the best possible solutions.As part of my responsibilities, I also developed and updated databases to handle customer data. Through this work, I ensured that our customer records were accurate and up to date, allowing us to provide the best possible service to each and every one of our clients.

As a Waitress at Bavarian, I consistently presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request. By displaying enthusiasm and promoting excellent service to customers, I successfully increased referrals and walk-in business.In addition, I processed orders efficiently and accurately, sending them to kitchen employees for preparation. I took pride in ensuring that the dining room and work areas were clean and tidy at all times, and regularly bussed and reset tables. Through my dedication and hard work, I contributed to the overall success of the restaurant and helped create a positive dining experience for all customers.

During my time as an intern at Colombina, I accomplished several key achievements. One of my primary responsibilities was to maintain and analyse operational data using database systems. Through my meticulous approach, I was able to effectively track and interpret data, providing crucial insights to the team.Furthermore, I played a pivotal role in the successful completion of various projects, from initial concept to final launch. By coordinating with different departments and keeping a close eye on project timelines, I ensured that each project was completed on time and to the highest standards.In addition to my project management duties, I also prepared detailed presentations and reports for senior staff, providing them with critical information needed to make informed decisions. I conducted regular reviews of operations, analysing performance metrics and identifying areas for improvement.To ensure that all records were organized and easily accessible, I sorted and organized files, spreadsheets, and reports, streamlining the workflow and making it easier for team members to access information. Overall, my contributions played a significant role in driving the success of Colombina during my tenure as an intern.

During my tenure as Assistant Store Manager at Cheers Pizza in Colombia from December 2015 to October 2016, I achieved numerous milestones that significantly contributed to the success of the business. Firstly, I updated and resolved incidents while objectively managing accessorial charges, resulting in an increase in profit margins. Additionally, I managed opening and closing procedures and recommended changes that enhanced the efficiency of daily activities, leading to a reduction in operational costs.I also ensured that daily sales transactions were reconciled to balance and logged day-to-day revenue, resulting in more accurate financial records. Furthermore, I processed payments for credit and debit cards and returned proper change for cash transactions, improving the accuracy of financial transactions. As a result, financial inconsistencies were reduced while assessing and verifying billing invoices and expense reports.Lastly, I reduced operational risks by organizing data and forecasting performance trends. This helped to identify potential areas of risk, which we proactively addressed, leading to a safer and more stable working environment. Overall, my contributions as Assistant Store Manager at Cheers Pizza had a significant impact on the company's success.