Claudia Purdy Email and Phone Number

• Work directly with executive leadership to define growth and planning for all office locations and satellite sales offices worldwide • Manage a wide range of projects from small improvement projects to office expansions, relocations and decommissioning • Coordinate employee headcount growth planning by global office location in coordination with FP&A and the long-range planning process • Define Workplace Services “best practices” for offices and employee services • Lead the Workplace Operations Team (14) with offices currently located in US, EMEA and APAC • Identify, screen, evaluate and choose vendors of products/services to be used by company worldwide • Partner with Leadership Team, Real Estate, and IT Infrastructure to maintain high quality facilities and business operations • Covid 19 planning, preventative measures, workplace controls, policies and procedures

• Create strategic annual facility operations plan and budget for ThousandEyes locations, outlining the key expansions and modifications to support the business objectives • Provide real estate services including; real estate asset management, lease administration and real estate planning • Manage and oversee a wide range of projects from design, plan and build-out, to small improvement projects, office expansions and relocations, ensuring minimum disruption to business activities • Develop and negotiate partnerships with third party contractors and service providers to provide best in class service • Oversee global workplace experience, including managing the global team of office managers, ensuring a top-tier workplace experience for all ThousandEyes employees • Ensure site safety and global security plan • Oversee the planning for various events (social, holiday, monthly all-hands, quarterly sales, annual kickoff) and coordinate cross-functional input for these events • Manage the team responsible for providing on-going facilities and workplace experience services to each site • Collaborate with IT, HR, Finance and Accounting to ensure that Workplace objectives are supported; operate as the liaison for all Workplace Operations initiatives • Develop & implement standardized/best practice processes that create repeatable efficiencies

• Oversee and manage all domestic and international Real Estate and Facilities operations• Design, plan and build-out all office spaces in multiple global locations with a special focus on creative, cost-reduction strategies in a rapidly changing and growing company• Responsible for capacity analysis and strategy development to support corporate growth• Responsible for the development & execution of the Workplace operational plans, strategies & budgets• Manage overall facility operations by working with landlords, internal customers, suppliers and other department leaders to make sure everything operates efficiently and securely• Proactively identify and recommend initiatives that focus on service improvements, cost reductions, quality improvements, risk mitigation, industry trends and other relevant factors that affect workplace effectiveness• Communicate with internal stakeholders & leaders to ensure alignment• Collaborate with IT, HR, Finance and Accounting to ensure that Workplace objectives are supported; operate as the liaison for all Workplace Operations initiatives • Develop & implement standardized/best practice processes that create repeatable efficiencies• Mentor and develop team to provide world class customer service and implement best practices

• Responsible for all domestic and international Corporate Real Estate and Facilities Operations • Lead the worldwide facilities team to excellence in the areas of office management, space planning, design/furniture, real estate, emergency response, and maintenance• Own and document quality and effective office practices for safety, security, and compliance• Develop and maintain strong working relationships with landlords, various vendors, and contractors• Drive great performance and economical value from vendors, while setting and managing a wisely allocated worldwide budget• Lead a team in producing high quality food and beverage program• Foster an environment that is always improving through real time feedback• Strategically approach wellness in partnership with the HR team• Set-up regular venues for communication and feedback• Orchestrate an environment where each employee can produce their best work and opportunities to build the relationships they need to be successful

• Manage facilities and site services programs.• Manage day-to-day operations of all Marketo facilities and office services, which include facilities maintenance, office supplies, food service, mail services, ChargePoint EV Program, move coordination, business continuity planning, space planning, physical security and other outside vendor services.• Manage a facilities team of (8) in San Mateo, Portland, Atlanta and Dublin.• Select, develop and evaluate facilities personnel and receptionists to ensure, professional facility operations.• As the primary contact to the Landlord and Property Management, monitor track and report ongoing cost of real estate lease and associated site support services for the company. Overall monitoring of real estate lease terms and the management of vendors, suppliers, service providers and contractors required to support each location.• Oversee design and coordination of building space allocation and layout of facilities expansion. Manage the construction schedule and identify appropriate vendors (furniture, AV, etc.) and provide overall project management of corporate facilities capitol projects.• Develop strategic facilities plans for assigned region and individual facility locations. Track allocations while ensuring maximum space optimization and utilization. Provide timely support of current space requirements while planning for future space and leasehold improvement needs.• Ensure that the offices and facilities services meet employee needs and expectations, while complying with corporate standards, policies and practices.• Prepare, optimize and maintain annual budget related to facilities expenses.• Select, develop, manage and negotiate relationships with outside vendors.• Proactively identify and implement process improvements.• Ensure that office and facility services, activities and processes meet business needs and expectations consistently, while complying with organization standards, policies and practices.

• Manage facility operations for a multi-tenant building totaling 71,070 square feet.• Lease and Property Management.• Manage in-house team and outsourced staff, including facilities coordinator, facilities tech, administrative assistant, security and receptionist. • Develop and implement Work-Life Balance programs – (including flexible work arrangements, grocery service, commuting program and public transportation assistance, dry cleaning and laundry service, employment development courses, ergonomics program, fitness benefits, new mother’s room, on-campus convenience shopping).• Develop and manage the department KPIs.• Develop and implement annual budget and quarterly forecasts.• Oversee and manage operations, including: mechanical, electrical, plumbing, critical systems, construction projects, space planning, move management, furniture and panel configuration, housekeeping, painting, landscape and energy and sustainability management.• Oversee work order system and process management program.• Manage and prepare monthly, quarterly and other building support documents.• Develop and implement plans for improving operating efficiency and reducing operating costs. • Negotiate and manage contracts and direct RFP process, including preparing final contract documents for execution.• Define and implement policies, procedures and best practices.• Consult and provide initial support for operations to other sites domestically and internationally.• Manage site services and programs, including Security Services, Emergency Response Team and Emergency Action Plan, Office Supplies, Vending and Beverage Services, Reprographics, Mail Services, Corporate Card Program and Company Car Program.• Coordinate and manage company events and activities.

• Responsible for the development, management and growth of site services and facilities programs, local, national and global in nature. The programs and services included, mail operations, office supplies, reprographics, work-life balance programs, café services, vending and beverage services and other employee amenities • Develop and implemented annual budget and quarterly forecasts• Managed contracts and directed RFP process, including preparing final contract documents for execution• Coordinate and managed company events and activities•Manage team of five receptionists, supervisor and department administrator