In consultation with the Board of Directors, responsible for the establishment, management and development of plans and operations that advance the business, financial and real estate interests of the P. Shaw Sprague Family.

Responsible for the management, direction, control and coordination of administrative and financial activities of the corporation. Provides leadership and direction for financial and administrative services including budgeting and accounting, risk management, human resources, and auxiliary enterprises. Supervises accounting and administrative personnel. Works directly with the Investment Committee and Investment Advisor to ensure smooth management of the company’s investment portfolio.

• Provide support to the President and Vice President of the Sprague Family Office, including coordinating, and attending committee and board meetings, producing minutes and supporting Board Members as needed. • Distribute communications to family members. • Point person for IT & Communication needs, trouble shooting and problem resolution. • Produced workbooks and manuals for on-boarding new clients to Black Point Capital Management. • Set up new client accounts and manage client needs ranging from bill payment to philanthropic grant making. • Manage office operations – develop procedures and processes to ensure that best practices are followed. • Ensure compliance with financial advisory regulations by conducting risk assessments, developing risk matrix, and formulating internal controls and procedures to meet or exceed best practices. • Maintain client database and logs in compliance with all regulatory bodies.• Create marketing materials and client reports.

Provide administrative support to Delhaize Group Executives simultaneously managing multiple domestic and international calendars and communications with utmost confidentiality. Arrange extensive travel including air travel, ground transportation, visas, agendas, necessary contacts and country information. Coordinate with team members, internal departments and insurance brokers to complete renewal applications for global insurance including D&O, EPLI, Crime and Foreign Workers policies.Manage and track annual insurance renewals and associated invoicing. Analyze competitor financial results to produce quarterly same-store-sales and EBITDA comparison and trend reports, monthly working capital and cash flow reports.Create monthly internal controls updates for Group Risk Officer, CEO, Executive and Audit Committees.Produce manuals and standards for DG Enterprise Risk Management Program.Author news articles and documents on Delhaize Group Intranet on Sharepoint.Produce ‘train the trainer’ and standards documents for use with DG Sharepoint.Work with communications team to create brand standards templates, policies and procedures.Coordinate across multiple countries to organize group meetings and provide on-site support.Provide logistical support to visiting executives including entry visas, hotels and scheduling.Prepare and submit presentations to the Board of Directors, Executive and Audit Committees. Assist mangers with special projects as needed including research on competitors, analysis of telepresence video conferencing usage, and logistical support for special project teams. Reconcile and submit travel expenses for numerous executives.

Three-month assignment as Administrative Assistant to VP of American Sales and Director of Operations. Extensive interaction and coordination with Sales and District Managers worldwide. Responsible for weekly and monthly reporting of division metrics. Assisted finance department with monthly commission reports for Sales Managers, Distributors and Sales Representatives. Member of Safely Committee focusing on continuous improvement in safety and wellness.

Temporary assignment as member of the team converting the MTA from the Transpass system to E-Z Pass.Received, reviewed and audited applications for E-Z Pass system. Processed payment batched.Assisted Customer Service Manager in handling customer concerns and correspondence.

Provided bookkeeping services including payroll, accounts payable and receivable, creating monthly financial statements, analyzing cash management procedures, and producing procedures manual to several small businesses.Researched funding sources for developing a broadband needs assessment market survey in Western Maine. Conducted survey, compiled data, created frequency distribution and cross-tabulations with analysis for final report of survey results. Provided support services for a children’s’ mental health clinic in Southern Maine. Organized medical charts, created templates for requests for information, medical releases and care manuals while following strict adherence to HIPAA requirements.

General Manager overseeing customer care and technical teams.Responsible for annual budgets, monthly technical and customer service reports.Part of team to convert to new customer care software, and digital and internet platforms.Met or exceeded all metrics for the system including cash flow, subscriber growth, digital and high-speed internet penetration.

General Management overseeing customer service, advertising and production teams. Project team for implementation of high-speed internet and digital cable television services. Implemented Total Quality Management program focusing on continuous improvement in all areas.

Developed software modeling for computerized commercial trafficking system which resulted in improved utilization of commercial inventory for sales team.Developed contact management model for the advertising sales department providing the sales team the ability to create meaningful reports, proposals and sales forecasting.Implemented professional sales training program “Integrity Selling”. Restructured the production department into a profit center. Managed the conversion of production and trafficking systems from analog to digital.