Claudia Sharp Email & Phone Number

Loomis, Ca

Collaborated with cross-functional teams to draft project schedules and plans.Delivered status reports to stakeholders for budgeting and planning purposes.Drafted action plans and led meetings with department executives to review project status and proposed changes.Monitored team progress and enforced deadlines.Served as the single point of contact for project scheduling, tasks and changes.Monitored costs, timescales and resources used to achieve successful solution deployment & completion.Executed proof of concept implementations to validate product feasibility.Collaborated with clients to design and develop Automated Attendant, IVR and ACD call flows including documentation in MS Visio.Extensive knowledge of Interactive Intelligence Customer Interaction Center (ACD/IVR) application deployments including premise and cloud based solution offerings. Extensive knowledge of Cisco Unified Communications Manager application deployments including UCM, Unity, UCCX, IM/Presence.Well versed in Cisco WAN/LAN networking deployments.Well versed in Microsoft Exchange/AD/O365 deployments.Responsible for all project financials including cost management, revenue realization, client milestones (billing), and overall project financial reconciliation.

Collaborated with cross-functional teams to draft project schedules and plans.Delivered status reports to stakeholders for budgeting and planning purposes.Drafted action plans and led meetings with department executives to review project status and proposed changes.Monitored team progress and enforced deadlines.Served as the single point of contact for project scheduling, tasks and changes.Monitored costs, timescales and resources used to achieve successful solution deployment & completion.Executed proof of concept implementations to validate product feasibility.Collaborated with clients to design and develop Automated Attendant, IVR and ACD call flows including documentation in MS Visio.Extensive knowledge of Interactive Intelligence Customer Interaction Center (ACD/IVR) application deployments.Extensive knowledge of Cisco Unified Communications Manager application deployments including PBX/ACD.Well versed in Cisco WAN/LAN networking deployments.Well versed in Microsoft Exchange/AD/O365 deployments.Responsible for all project financials including cost management, revenue realization, client milestones (billing), and overall project financial reconciliation.