Claudia Villa Email and Phone Number

• Created impactful relationships with existing key accounts and brought new accounts both by cold calling and by reaching out my own business network.• Assessed customers needs through careful active listening skills to identify appropriate solutions and to share it with our engineering team to design a solution that serves customer needs within anticipated price range.• Negotiated tender and contract terms to meet both client and company needs.• Delivered an exceptional level of service to each customer by listening concerns and answering questions in a timely manner and generating the required sense of urgency on my supporting teams.

• Formed impactful relationships with current customers while initiating cold and warm calls with prospects.• Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.

• Created start up that reach a maximum of 100 Cakes per month monthly production, both through a B2B and B2C business model.• Developed strategies to generate revenue streams from different distribution channels and customer segments.• Developed and implemented promotional strategies to drive business success while maintaining a profitable business.• Designed,and managed the Digital Strategy of the business leveraging low cost high reach social media channel to advertise the desserts and cakes.

• Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies focusing on two segments: Domestic affluents and tourists.• Executed sales effort with Tourism focused retail stores in Lima and Cusco (Major Tourism destination in Latin America). • Assessed and executed incremental revenue opportunities with local distribution partners and by assessing international market opportunities (Exporting

• Market Dynamics analysis: Identify product, competition, revenues and market share trends to present insights, risks and opportunities to senior management.• Design a onboarding and payments quality assurance process to ensure great customer interactions.• Recognized in the team for delivering our services focusing on customer satisfaction and by following and end-to-end approach on solving any problem with our servicing processes.• Designed and delivered Sales Pipeline and Productivity analysis amd recommendations to help the sales force be more effective.

Pacifico Vida (Rentas Vitalicias-2 Años), Banco de Crédito del Perú (Cuentas Especiales – 6 meses) y Banco Sudamericano (Marketing-6 meses)