- Responsible for configuring and executing annual process such as Performance Management, Succession, quarterly Leader Feedback- Configure surveys using Qualtrics for quarterly leader feedback, 360 surveys as well as interview surveys for C-Suite Executives- Configured and implemented HR Acuity platform for Employee Relations and actively maintain any maintenance patches or security updates- Managed role access for SuccessFactors, ServiceNow, Qualtrics, HR Acuity, Grayscale, TalentGuard platforms- Managed ongoing maintenance and optimization of HRIS systems, including applying updates, troubleshooting issues, and performing regular system health checks to enhance performance and reliability.- Conducted bi-annual system audits and data integrity checks with Internal Audit team and E&Y to ensure compliance with regulatory requirements and internal policies.- Developed and maintained detailed documentation of system configurations, processes, and procedures to support knowledge transfer and ensure consistency in system management.- Collaborated with cross-functional teams to gather requirements, design solutions, and implement system enhancements, driving continuous improvement in HR processes and user experience.- Provided expert-level support and training to HRBPs, COEs and system users, including creating user documentation, conducting training sessions, and resolving complex system-related issues.- Managed relationships with HRIS vendors and third-party service providers, ensuring timely resolution of technical issues and alignment with service level agreements (SLAs).

• Responsible for the configuration of the SuccessFactors Talent and Analytics modules to support the execution of annual processes, including talent planning, goals, succession, performance management and career development process.• Responsible for the configuration of the SuccessFactors Analytics module to support reporting self-service as well as data delivery for advanced data analytics.• Ability to identify cause/effect relationships, solve root-cause issues while eliminating nonvalue added activities.• Deliver technology that aligns business process and industry best standards utilizing existing software functionality and releases for continuous improvement.• Partner in the evaluation of new technology with System Architecture, HR Technology and Information Services.• Provide back up support to the Sr. Specialist Core Process in the execution of the annual talent processes.• Collaborate with HR Consultants, HR Directors, HR Analytics, HR Centers of Excellence, Information Services, Sr. Specialist Core Process and key end users to clearly define requirements to facilitate annual process execution, system enhancements to existing technology and new system implementations.• Process execution to assure technology projects deliver within Hershey standards for technology implementation, consulting with cross-functional business experts as needed.• Support technical documentation of project either by the creation of documents and/or reviewing third party documents, including necessary data.

• Lead, collaborate and support projects and day-to-day administration of UltiPro in all aspects of HR, Payroll and Benefits• Serves as expert in SuccessFactors, responsible for configuring Performance Management cycle forms and Compensation Planning forms, configuring ad hoc reports for each cycle• Troubleshoot and assist with business users with various system issues• Partner internally, and externally with vendors as appropriate, to resolve issues, implement new functionality/systems, etc. • Create a system and query to audit data on a regular basis to ensure data integrity.• Partner with the business users to recommend supplemental solutions to leverage UltiPro• Assist in the review, testing and implementation of HR system upgrades. • Participate in HR technology initiatives by assisting with business requirement gathering, business process review, project management, testing, training, documentation development, communication and configuration. • Provide training for end users on system processes and procedures. • Provide support for Affirmative Action Plan reporting including monthly and/or ad hoc reports as well as conducting data analyses as required. • Responsible for annual ACA reporting and work with system to ensure that all 1095C have correct data• Identifies opportunities for system and data management process improvements and assists with their implementation as appropriate. • Ensure that HR data is captured, recorded, modified and/or updated in the relevant systems and/or files. Ensure that confidential data is maintained in secure manner.

Recruitment & Retention:-Responsible for job announcements and postings on various job boards. -Work with hiring Managers to fulfill positions with screening, interviewing and presenting job offers. -Complete new hire paperwork, aid in the completion of termination paperwork, termination meetings and conduct exit interviews.Turnover/Retention:-Work with all departments to aid in the retention of employees. -Ensure that Exit interviews are completed for each terminating employee; review for consistencies and suggest methods to improve (if required). Benefits Administration:-Answer employee inquiries regarding benefit eligibility and options. -Facilitate open enrollment programs and procedures. -Maintain accuracy within Benefit Administration Website concerning employee information and changesLeave of Absence Administration: -Prepare paperwork for employees, track eligible FMLA/CFRA/PDL hours for continuous and intermittent leaves of absence, and report the status of leaves to department managers. Database Administration: -Design and maintain ADP Workforce Now database for HR related functions, including but not limited to recruitment, benefits, company property, checklists, workflows, validation tables, and templates. -Responsible for recording personnel changes in HRIS database. Run reports using HRIS database as needed.Payroll Support: -Work with Payroll Specialist to maintain up to date, compliant, and efficient practices to ensure accurate and timely communication of personnel changes.Training:-Assist in the training/orientation of new hires.- Assist in the development, facilitation and implementation of training programs that support the requirements and needs of the business. General Management:-Track expenses and report to finance regularly. -Distribute annual service awards and company bonus incentives. -Participate and provide leadership in inter-departmental meetings, projects and informal activities.

Corporate-Perform various administrative projects/assignments for the VP of Corporate Service in a corporate setting.-Perform routine functions, such as reports, drafting and sending correspondences, maintaining office files and data bases, and managing schedules. -Maintain corporate records for the company.-Summarize content of incoming material and data and brief the VP of Corporate Service regarding important issues or conflicts as they arise. -Provide support in meetings including: transcribing meeting minutes, executing action steps, and coordinating meeting requirements.-Review business agreements and legal contracts.-Plan and coordinate conferences and special functions.-Organize and execute special projects.-Process company insurance renewals.-Organizational and space planning.-Organization and branding development.-Perform all other duties within the department as assigned.Legal -Assist in legal case processing including tracking, follow-ups, review records, gather necessary data, update case progress, and investigate facts related to the legal cases.-Be the liaison for the company and the third-party legal advisers and lawyers on legal issues regarding products, patents, business practices, labor laws, etc. Human Resources-Performance management and improvement systems.-Employee talent management.-Policy development and documentation.-Employee relations.-Company employee communication.-Benefit development and administration.-Employee services and counseling.-Employee safety, welfare, wellness, and health.-Handle confidential data.

- Resolve customer complaints via phone, email, mail or social media- Greet customers warmly and ascertain problem or reason for calling- Advise customers on company information- Inform customers of the details and specifications of their project, permits, time frame of completion, etc.- Act as the company gatekeeper- Answer questions about warranties or terms of their project- Suggest solutions to problems- Work directly with Customer Service Manager to ensure proper customer service is being delivered- Close out or open service claims- Maintain an open line of communication between all departments within the company- Compile and assist with analyzing bi-weekly reports for overall customer satisfaction

- Coordinate and draft communications to donors on a daily basis- Process reimbursements and log expenses for monthly budgeting purposes using Microsoft Excel- Served as main liaison for department events communicating with vendors and corporate partners, and faculty- Created lists of possible sponsors- Assisted in event coordination logistics- Organized filing systems to increase efficiency in creating donor packets- Translated department brochures from English to Chinese- Prepare weekly constituent reports analyzing geographic and demographic trends- Created department web page as well as making periodic updates

- Assists in recruiting Informational Technology Professional for corporations- Assists in determining applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.- Arranges interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.

- Prepared facsimiles and memoranda regarding case information for attorneys- Sorted and filed case documents- Communicated case information with clients in a professional manner- Prepared legal documents such as requests for answers to interrogatories, requests for production of documents, requests for admissions and depositions

- Organized and put together file folders for tax return documents such as W2, contribution statements, loan documents, mortgage statements by schedules and client types using ATX software- Responsible to prepare various tax reports, payroll, and audit reports