Claudia Quintero Whitehead, M.Ed Email & Phone Number

Auburn, AL, US

Kirkland, Washington, United States

Kirkland, Washington, United States

• Clients: Microsoft, Intel, AWS, F5, Epic Games, Cisco, Providence Health
• Manage full-cycle recruitment for a diverse range of roles, handling 20 requisitions.
• Contributed to our placement as a Tier 1 supplier for Microsoft’s Contractor Services Program
• Conduct 10-15 initial screenings and interviews to meet talent needs.
• Conduct candidate interview preparation calls and provide resume and career advice as needed.
• Enhanced consultant and talent team networking through Connect Sessions, achieving 90% attendee satisfaction.

Columbia, South Carolina

• Achieved over 95% successful graduation rate and career placement for customers.
• Managed end-to-end language instructor recruitment, collaborating with Moore School HR department.
• Oversaw language course scheduling, facilitating smooth onboarding process and educational presentations.
• Coordinated multiple projects concurrently to uphold program excellence and organize customer events.
• Utilized customer data analysis to predict program requirements and align resources and policies for MBA program success.
• Acted as the main point of contact for customers, ensuring updated records and enhancing customer success through interactions and surveys.

Columbia, South Carolina

• Demonstrated expertise as the PLUS Loan Coordinator managing all aspects of this specific program.
• Reviewed and updated policies and procedures on running and implementing the program.
• Teamed up with the Loan Program Assistant and staff in all areas of the PLUS program and coached staff on various loan programs.
• Delivered informed financial aid counseling and advisement for thousands of customers concerning the financial aid process and ensured adherence to state and federal regulations.
• Contributed to office outreach activities for customer onboarding.

Columbia, South Carolina Area

• Maintained a constant review of thousands of customer accounts and follow-ups via email, phone, and in-person to ensure their success and satisfaction.
• Participated actively in recruitment fairs for the University of South Carolina.

Office Of Student Financial Aid And Scholarships

• Responded promptly to customer inquiries while managing the front desk the main office phone line.
• Supported interns in providing on the job training during onboarding.

Talent Acquisition Office- Div. Of Human Resources

• Played a key role in the recruitment of new employees as well as liaised with all departments at USC throughout the hiring process.
• Attended job fairs with the goal of recruiting and providing information to potential applicants.
• Received, coded, and generated new hire paperwork for use in salary administration.
• Instructed applicants on the USC website, applications, resumes, and cover letters.

Troy, AL

• Recruited and assisted in the onboarding of new customers through phone and email communication.

Troy, AL

Montgomery, Alabama Area

Master Of Education (Med), Higher Education And Student Affairs Administration

Bachelor Of Science (B.S.), Criminal Justice

Project Management Certificate

RISE Scholar pursuing certificate in Project Management from Google.