Claudia Agius Email and Phone Number

o Fully responsible for the end-end process of the ongoing monitoring processo Deliver of training sessions. o Research and understand AML typologies and then apply the characteristics to interrogate transaction data to identify unusual activity. o Undertake risk assessment and risk management, and determine the ML/FT risks to which the applicant for business exposes and identify the applicable level of CDD to mitigate those risks. o Assist the Compliance Manager, Head of Compliance and the Chief Compliance Officer in implementing a comprehensive and risk based approach, an analysis of money laundering and terrorism financial risks across portfolio and operational exposed to the institution. o Manage the Compliance Ongoing monitoring Team and ensure resources are adequate to cater for business needs. o Coach and mentor the Compliance Ongoing monitoring Team and keeping them updated with the latest AML/CFT and TPML changes. o Supervise internal and external queries regarding ongoing monitoring to ensure these are handled efficiently and within a timely manner. o Be the point of reference with Compliance with regards to Ongoing Monitoring including: o Customer Reviews -Interrogate transaction data to identify unusual activity - Monitoring for possible websites with content violations, reputational scan, AML individuals and Business scan - Ensure Merchant outlet location is compliant with the schemes rules - Monitoring of transactions in relation to High Risk Merchants - Enhanced review of merchants when investigation is required - Carry out periodic reviews, and where necessary on-site visits, of all registered business partners and submission of report to Management of above reviews.

o Tackle internal and external queries accordingly and when required escalate them to other departments.o Perform testing on new customer support functions and provide feedback accordingly.o Deal with merchant's daily queries - provide reconciliations, breakdowns of fees - explanation of negative balances. o Deal with OmniPay queries - activate RAM accounts, guide and train merchants how to use OmniPay.o Issue contract to merchants and PSPs via DocuSign and escalate queries about contract to other departments when required.o Handling overall queries concerning OmniPay, keeping up with deadlines with maximum efficiency.o Handle Account Managers queries, handle merchant account changes or any other related queries.o Following up with other departments such as Sales/Risk/Compliance on merchant changes/boarding/terminations and other related stages.o Communicate with Finance in relation to payments and any other financial queries.

o Technicians Appointment Scheduling.o Assist customers via telephone or emails.o Following up on customers and ensure product satisfaction.o Quotations.o Set Applications for customer.o Planning of manager's appointments.o Products illustrations and guidance.o Handling Complaints. o Handling of payments and liaise with accounts department.

o Take care of day to day activities of the business.o Training and supervising of employees.o Direct contact with Educational Institutions, Public Library, Distributors, Suppliers and Ministry of Education. o Manage Customer service and After Sales.o Training and supervising of employees.o Shop Organisation.o Stock management and order stock.o Cash Management.o Manage orders and distribution. o Check orders and input them into the system.o Quotations.o Publishing and distribution of books.o Creating Promotional Campaigns.