Claudia Amortegui Sepulveda Email and Phone Number
Claudia Amortegui Sepulveda work email
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Claudia Amortegui Sepulveda personal email
I am a passionate leader, driven by innovation, marketing, and business development. With an international professional journey that has taken me through Colombia, Brazil, Germany, and the Netherlands, I thoroughly enjoy learning from diverse cultures and organizational structures.With over 10 years of work experience, I have a strong background in consumer operations, strategic marketing, and e-commerce, with a deep personal interest in non-governmental organizations. I volunteer as the Marketing Director NL at Female Ventures.I currently work as the Head of Consumer Operations BeNeFra at Klarna, where I oversee and optimize all consumer-facing operations across the markets: Netherlands, Belgium, France and Global Social Media. My expertise lies in data-driven strategies to improve customer journey, develop and implement processes to optimize operational efficiency, reduce costs, and increase revenue, leading a team of 20+ employees.I firmly believe that effective leadership and teamwork are indispensable elements in achieving superior results. By collaborating seamlessly with my team, I encourage open communication, empowering us to overcome challenges, drive innovation, and create lasting positive impacts.
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Senior Manager Gift Cards EuAdidasAmsterdam, Nh, Nl
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Manager Partner EvolutionAdidas Mar 2024 - PresentAmsterdam, North Holland, Netherlands
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Creative Manager & Co-FounderAmarati Design Jun 2013 - PresentValle Del Cauca Area, ColombiaAmarati Fine Jewelry - Fine and contemporary jewelry Brand• Oversee business strategy implementation, brand assessment, and repositioning• Oversee business strategy implementation, brand assessment, and repositioning• Lead business development and negotiations with 5+ e-commerce platforms in Colombia, USA, Germany• Online store creation, product design development, concept creation, trend forecasting, social media post implementation, go-to-market. Manage corporate communication and PR Events as fashion and luxury specialist. • Drive international expansion to the United States (2017), Germany (2018), Netherlands (actual) -
Head Of Consumer Operations BenefraKlarna Nov 2022 - Mar 2024Amsterdam, North Holland, Netherlands• Oversee all consumer-facing operations, including customer service, account management, and user experience, for the markets: Netherlands, Belgium, France and Global Social Media.• Implement data-driven strategies to improve customer retention and satisfaction.• Develop and implement processes to optimise operational efficiency, reduce costs, and increase revenue, resulting in a 20% reduction in operational expenses.• Lead a team of 20+ employees, to deliver high-quality services to customers and achieve operational targets.• Collaborated with cross-functional teams, including product, engineering, and compliance, to design and launch new products and features that meet customer needs and comply with regulatory requirements.• Analyse market trends, consumer insights, and competitive landscape to identify growth opportunities. -
Vendor Operations Manager BenefraKlarna Jan 2022 - Oct 2022Amsterdam, North Holland, Netherlands• Consolidate and analyse quality and service KPIs of BPOs, performance management and optimal service delivery for the markets Netherlands, Belgium, France.• Coordinated cross-functionally teams including internal and external stakeholders, such as Quality, Forecast and Finance, RTM, Training, Vendors Business Manager • Drive operational excellence across the BPOs and internal teams with high focus on on-time delivery, cost efficiencies, all this in compliance with quality standards. Implement processes and outsource new markets• Lead with different centralised teams for improvements, like routine and processes changes to enhance and easy the customer experience and reduce errand rates for customer service
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Global Business Development & Product DesignSmurfit Kappa Sep 2019 - Jan 2022Amsterdam Area, Netherlands• Create and launch multiple e-commerce product portfolios, developing effective go-to-market strategies that drove revenue growth and market penetration• Coordinate internal and external stakeholders, including R&D central team and European regional sales managers, to ensure alignment on product development, manufacturing, marketing, and sales strategies• Implement and coordinate global marketing strategies for e-commerce packaging solutions, effectively promoting the products and increasing brand awareness• Manage strategic accounts for ecommerce solutions across Europe and the Americas, fostering strong relationships, negotiate agreements, and coordinate different departments to ensure successful partnerships and product launch -
National Experience Centre DesignerSmurfit Kappa Nov 2017 - Aug 2019Hamburg Area, Germany• Lead packaging development projects, emphasising retail and sustainability using value selling process• Delivered customer trainings on shopper marketing, supply chain, e-commerce, and sustainability to different stakeholders including message development, marketing materials, and brand awareness• Support the sales local managers, assist to strategic customers visits and lead internal and external workshops • Events management, innovation and sales conferences, strong project and stakeholder management skills
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Sales Manager & New Business DevelopmentColsanitas | Alba Sepulveda & Amortegui Ltda | Agencia Exclusiva Sep 2015 - May 2017Cali, ColombiaExclusive agent of Sanitas, a multinational leading company in private health and medical assistance insurance in Colombia.• Lead business strategy and execution, implementing strategic sales plans for private sector companies, educational entities, and multinationals to achieve growth targets• Develop balanced pipelines, negotiated agreements, and coordinated commercial visits and projects • Implement impactful marketing content and activities through social media, driving brand awareness, engagementEstablish a comprehensive training program for staff onboarding and company policies, ensuring a high level of competency and consistency across the organization -
Creative Branding And Corporate IdentityFreelance - Claudia Amortegui Designer Jan 2011 - Jul 2015• Conceptualize and developed all brand elements for international companies and start-ups.• amorteguiclaudia.wix.com/portfolio
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Packaging Engineer InternSmurfit Kappa Sep 2013 - Feb 2014Cali, Colombia• Develop packaging concepts and manufacturing specifications, evaluate packaging requirements at all developmental phases. • Support in CTO, harmonisation and innovation projects.• Work closely with the Sales Representatives to align the customer’s needs.
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Marketing Design InternNgo Noisinho Da Silva, Tools To Go As Far As You Wish Sep 2012 - Oct 2012Belo Horizonte Area, Brazil
Claudia Amortegui Sepulveda Skills
Claudia Amortegui Sepulveda Education Details
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Marketing/Marketing Management, General -
Industrial And Product Design -
Certificate Program -
Fine Jewelry Colombian SchoolCertificate Program
Frequently Asked Questions about Claudia Amortegui Sepulveda
What company does Claudia Amortegui Sepulveda work for?
Claudia Amortegui Sepulveda works for Adidas
What is Claudia Amortegui Sepulveda's role at the current company?
Claudia Amortegui Sepulveda's current role is Senior Manager Gift Cards EU.
What is Claudia Amortegui Sepulveda's email address?
Claudia Amortegui Sepulveda's email address is cl****@****rna.com
What schools did Claudia Amortegui Sepulveda attend?
Claudia Amortegui Sepulveda attended Eae Business School, Universidad Icesi, Gia (Gemological Institute Of America), Fine Jewelry Colombian School.
What skills is Claudia Amortegui Sepulveda known for?
Claudia Amortegui Sepulveda has skills like Marketing Strategy, Graphic Design, Packaging Engineering, Teamwork, Adaptability, Dynamism, Illustrator, Powerpoint, Project Management, Business Strategy, Adobe Illustrator, English.
Who are Claudia Amortegui Sepulveda's colleagues?
Claudia Amortegui Sepulveda's colleagues are Sorabh Patole, Nicole Sunderland, Angel Garza, Sohel Proden, Rindu Muhammad, Sanaya Khan, Pooja Bk.
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