• Serving as the primary point of contact for welcoming and greeting clients, efficiently addressing client queries, and escalating issues to the direct line manager when necessary.• Monitoring and reporting maintenance or repair needs to the facilities department.• Maintaining reception and common areas across all buildings to meet the highest standards at all times.• Conducting regular standard checks throughout the day to ensure a smooth operation.• Scheduling and coordinating internal and external meetings.• Performing regular inventory checks, managing stock control, and placing replenishment orders as needed to maintain optimal stock levels.• Managing purchasing activities for new stock, ensuring timely and cost-effective procurement.• Supporting and actively participating in community events, contributing to organizational visibility and engagement.• Executing opening and closing procedures to ensure security and proper setup of the facility, including system checks and preparation of workstations.• Fostering effective business relationships with clients by understanding and addressing their needs.• Contributing to the achievement of KPIs by actively promoting products, services, add-ons, renewals, and expansions.• Acting as a brand ambassador, showcasing excellent product knowledge, sales techniques, customer service, professionalism, and awareness of workspace trends and company expectations.• Developing and nurturing relationships with clients by embodying organizational values consistently.• Adhering to company policies, procedures, and health & safety measures.• Supporting departmental and company-wide directives.

• Providing exceptional customer service, offering information, assistance, and recommendations.• Identifying and leveraging revenue opportunities, boosting sales for office spaces, meeting rooms, memberships, and IT packages.• Streamling office move-ins and troubleshooted technical issues, ensuring a smooth transition for clients.• Managing daily administrative tasks, including phone answering, mail handling, and coordinating courier services.• Proactively addressing challenges, consistently delivering optimal solutions to exceed customer expectations.• Overseeing facilities to guarantee safety, maintenance, and security, generating reports for continuous improvement.• Demonstrating proficiency in basic IT functions, resolving technical issues promptly.• Contributing to successful event planning, enhancing brand visibility.• Executing email marketing campaigns to promote services and engage clients.

• Customer experience in a fast-paced work environment, and making sure all was running according to gold standards and all health and safety procedures were being followed.• Have huddle with team and handover duties, ensuring the smooth running of service.• Responsible for cash handling and stock control.• Ensuring the bar staff follow and floor staff are following the correct steps of service.• Planning ahead to ensure a smooth service.

• Assisting vulnerable elderly people with daily tasks, such as household duties, walking and exercising, meal preparation, personal care, and medication prompts;• Following a prescribed healthcare plan, which may include assist with exercise, monitor and report changes in health, behaviour, and needs;• Providing emotional support and encouragement to perform necessary tasks.

• Ensuring all operations are carried out safely with due regard and compliance with Environmental, Health, and Safety (EHS) regulations and procedures.• Creating an efficient cleaning routine, demonstrating the ability to work independently.• Notifying superiors of any damages, deficits, or disturbances.

• Conduct initial assessment.• Conduct individual therapy with children, adults and elderly people.• Provide treatment plan, individual therapy for clients.• Developed comprehensive treatment plans based on the goals and needs of the client.

• Managing and hiring service staff for condominiums, such as cleaners, repair services and others and resolving issues for residents and manager of the condominium;• Estimating prices and getting approval of condominium management for services hiring;• Opening claims, when necessary, with the insurance company;• Managing all service contracts of the condominiums;• Preparing payroll of condominium staff;• Preparing various financial reports for condominium meetings, writing the minutes during the meeting, and sending to all residents and management afterwards;• Presenting the company’s service to prospect new clients.

• Delivering building and estate services to landlords and tenants, proactively meeting their needs. • Executing predictive and preventive maintenance programs for both hard and soft services;• Managing various files related to leases, insurance, projects, vendors, and contracts;• Closely supervise outsourced contractors on-site to ensure safety and security;• Operating and maintaining all building services and facilities efficiently;• Managing and hiring service staff for condominiums, such as cleaners, repair services and others;• Greeting and assisting customers and clients when visiting the office;• Fostering strong relationships with vendors and source contractors according to specifications;• Supporting emergency evacuation plans;• Daily checking if all work orders were closed by the end of the day;• Providing valuable input at staff management meetings;• Responsible for event management and inspections of client office facilities;• Executing financial tasks such as budget preparation and other financial reports;• Supporting key stakeholders to achieve their objectives;• Participating in meetings to contribute and plan with ideas for continuous improvement of the company.

• Leading the store team to generate sales, profit, minimise losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained;• Identifying opportunities to grow the business and improve performance through collaborating with others;• Maintaining corporate visual merchandising directives and standards for sales floor and back room;• Completing daily/weekly store walkthroughs;• Evaluating product performance, pricing, staff service levels and inventory levels;• Analysing store level reports and creating action plans to improve results;• Assisting with the manpower planning, identification, recruitment, interviewing and hiring processes;• Participating in weekly management meetings alongside other staff meetings;• Providing feedbacks to staff on store and individual sales goals, sales results and providing guidance on what is needed to improve performance;• Providing a great customer journey and achieving exemplary shop results.

• Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.• Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.• Participate in weekly management meetings and other staff meetings.• Clearly communicate to staff all marketing and sales promotions.• Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers’ an exemplary store journey.• Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.• Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.• Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.• Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.• Focus staff on the importance of quality relationships with internal & external customers.• Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.• Work with the management team to build a talent pool for key positions, including possible successors.

• Ensure high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.• Deliver sales, outstanding customer experience, and operational expectations.• Maintain personal and productivity goals.• Connect with every customer by asking open-ended questions to assess needs.• Learn and share expertise of products and trends to fit customer’s needs.• Maintain an awareness of all product knowledge, and current or upcoming product / trends.• Contribute to a positive and inclusive work environment.