Designated contact person for UNEVOC matters. UNESCO-UNEVOC shares opportunities of engagement and other information, to complete operational procedures related to Bow Valley College's UNEVOC membership.

Oversaw the company’s marketing strategy, goals, and initiatives while heightening market positioning by developing and rolling out a brand awareness strategy based on market alignment and creating new messaging. Participated in the development of branding and corporate identity initiatives. Developed and implemented marketing plans, including promotional calendars and programs, new product introductions, and other marketing projects. Played a direct role in product development and design in alignment with company objectives and market trends. Created and continued to grow their network by forging relationships with business partners, future collaborators, and the community. • Boosted customer engagement and number of times customers visited store by 150%; deployed strategies and marketing campaigns, leading to new and repeat business. • Facilitated long-term growth, including negotiating with two nationwide companies to stock products. • Secured 12 new partners in under a year through strategic business collaborations; formed partnerships with key industry players, agencies, and vendors.

Maximized business operations by implementing new processes, transforming procedures, setting key performance indicators (KPIs), and generating strategic plans of action for a recruitment company.Initiated change by recommending solutions to improve profitability based on financial data, while spearheading performance reviews and audits. Increased ability to build high-performing teams by partnering with human resources (HR) to align hiring plans with business needs. Enhanced output and stakeholder satisfaction by identifying and integrating needs into strategic plans. Raised employee satisfaction by communicating expectations, appraising job contributions, and planning / reviewing compensation actions. Measured system efficiency in alignment with quality standards. • Increased operating potential, exceeding customer expectations / company goals and reduced operating costs by 30%.• Championed sustainable growth by rolling out effective strategies, optimal business practices, and marketing initiatives.• Launched and owned marketing campaign, ‘Nurses for Norway,’ reaching 25% of targeted candidates in three weeks.• Optimized resources by developing an annual budget based on forecasted requirements, while scheduling expenditures, analyzing variances, and facilitating corrective actions. • Bolstered performance by supervising department managers / supervisors, reviewing and approving responsibilities for operations employees, and implementing policies, procedures, and systems in collaboration with general manager (GM).

Managed a team of 20 recruiters across Spain with accountability for recruiting qualified candidates for various positions throughout the UK, for a European placement and training specialist company.Expanded recruiter network in tandem with chief executive officer (CEO); hosted orientation workshops, presentations, and monthly meetings, providing support and monitoring progress. Seized new business opportunities with corporate clients and contacts as company representative. Ensured timely communications / follow-ups between recruiters and candidates. Executed statistical analysis of recruiter activity to track performance. • Achieved targets, onboarding a minimum of five candidates per month, while sourcing and appointing a minimum of five recruiters monthly, ultimately cultivating a team of 20 recruiters that built territories and recruited candidates.• Transformed orientation packages, manuals, and processes, leading to a 25% increase in recruiter presentations. • Drove social media traffic by 50% by developing two community pages and aligning company with community.

Decreased marketing costs by $45,000 by designing graphics in-house.Decreased merchandise department budget by 40% by eliminating stock levels and inputting new purchasing technology. Planned and organized the rehabilitation of 7 departments by developing effective business processes and decreasing budgets by 50%. Developed and implemented product marketing strategies including advertising campaigns, social media strategies and sales promotions.Leadership and development of operations team, working closely with other units to deliver business growth.Established key performance indicators for operations, deliveried activities and reported performance to attain business growth and profit. Built and maintained excellent working relationships with existing and new key corporate partners, 32 North American Soccer League directors and presidents, owners, 60 key stakeholders, 26 coaching staff members, and city legislation.Responsible for creating a yearly budget, meeting key business operations and delivery targets on time and on budget.Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement to determine areas needing cost reduction and program improvement.

Managed and processed bi-weekly payroll for 200 salaried/hourly employees.Coached managers on the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity.Handled employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with legal counsel, supervisors and management.Identified talent and aspirations of individual employees and provided coaching aimed at motivating them to undertake the necessary training required to advance their careers within the company.Developed job profiles and sourced candidates from major job boards; selected, interviewed and hired 80 employees in collaboration with department managers.Planned and developed on-the-job training programs for employees and career development programs for managers with a focus on retaining existing talent and reducing employee turnover.Established and maintained proper structures and processes to track time and attendance, vacations, and other activities resulting in efficiency gains of 33%.Implemented Payroll and HR policies resulting in annual cost savings of $237,000.Improved “employer branding” by working with the IT department to design, develop and launch the company’s first newsletter.

• Successfully managed five $1,000,000 accounts and reduced deliquent accounts by 15 percent.• Coordinated $2,000,000 grocery orders for diamond mines in remote northern locations.• Implemented a simplified logistic process for the shipping of goods. • Developed and implemented marketing strategies to gain new business for Sysco Canada. • Identified and assessed all new potential partnerships with other organizations and agencies. • Worked with senior management to review proposals, agreements and contracts to ensure the organizations’ business objectives were met. • Used an integrated approach to create balanced pricing programs for clients to build their business.• Developed marketing campaigns to attract new business.• Developed a training manual for Sysco Edmonton.

Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service.Operated cash registers, managed financial transactions, and balanced drawers.Achieved established goals.Directed customers to merchandise within the store.Increased in store sales.Superior product knowledge.Maintained an orderly appearance throughout the sales floor.Introduced promotions and opportunities to customers.Cross-sold products to increase purchase amounts.Implemented a new process and procedure for three locations for phones that required servicing