Responsibilities: • Supervise all housekeeping and laundry operations to ensure the highest quality standards are met for property and room cleanliness.• Assist in and shared responsibility for direction of all operations of the hotel in accordance with the policies and profit objectives of the company.• Maintain proper staffing levels by recruiting, interviewing, hiring and training employees• Meet all budgetary, cost and other financial objectives established for their department including goals for income and profitability. • Ensure the success of the staff by communicating job expectations, planning, monitoring, coaching and appraising job results.• Accountable for reviewing and approving accurate payroll for the staff. • Perform annual performance reviews. • Generate schedules for Housekeeping Team Members to control labor costs while also always ensuring proper staffing levels.• Maintain department efficiency as indicated by budget forecasts.• Oversee the purchasing and monthly inventory of supplies while staying within budget guidelines.

Responsible for managing all aspects of the Housekeeping Department, including, but not limited to: • Accountable for reviewing and approving accurate payroll for the department. • Coordinated all scheduling requirements with the demands of the resort. • Maintained department efficiency as indicated by budget forecasts.• Maintained proper staffing levels by recruiting, interviewing, hiring and training employees.• Managed service contracts with vendors to guarantee continuity of service.• Ensured the success of the staff by communicating job expectations, planning, monitoring, coaching and appraising job results.• Implemented and maintained written training programs for all areas of the housekeeping department. • Maintained documentation of all programs needed to meet all State, Federal and resort standards. • Reviewed all documentation with respect to all projects and programs necessary to meet OSHA and State Health Department requirements.

• Supervised all housekeeping and laundry operations to ensure the highest quality standards are met for property and room cleanliness.• Assisted in and share responsibility for direction of all operations of the hotel in accordance with the policies and profit objectives of the company to provide superior service and an exceptional guest experience.• Maintain proper staffing levels by recruiting, interviewing, hiring and training employees• Consistently meet and exceed cleanliness goals.• Ensure safety, security, and guest satisfaction for all guests and staff.• Report maintenance deficiencies throughout the property as reported by staff.• Meet all budgetary, cost and other financial objectives established for their department including goals for income and profitability. • Ensured the success of the staff by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.• Accountable for reviewing and approving accurate payroll for the staff. • Performed annual performance reviews. • Generated schedules for Housekeeping Team Members to control labor costs while also ensuring proper staffing levels at all times.• Maintained department efficiency as indicated by budget forecasts.• Motivated Team Members by maintaining a positive attitude and exemplifying the vision and mission of the business.• Oversaw the purchasing and monthly inventory of supplies while staying within budget guidelines.• Maintained close professional relationships with all departments on property.• Assisted Team Members and other departments as necessary.

• Managed and provided overall direction to a staff of 25 Team Members including housekeeping, laundry and commercial areas of the hotel.• Maintained proper staffing levels by recruiting, interviewing, hiring and training employees.• Ensured the success of the staff by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.• Maintained quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.• Reviewed and prepared accurate staff payroll. • Performed annual performance reviews. • Generated schedules for Housekeeping Team Members to control labor costs while also ensuring proper staffing levels at all times.• Motivated Team Members by maintaining a positive attitude and exemplifying the vision and mission of the business.• Maintained close professional relationships with all departments on property.• Assisted Team Members as necessary.• All other duties as assigned by the General Manager.

• Managed a staff of 11 housekeepers.• Administered and coordinated housekeeping functions in assigned sections, as well as assumed all Housekeeping Manager functions in his/her absence.• Assisted with training of Housekeeping staff.• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts were clean and restocked and ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.• Monitored cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings as well as inspect Room Attendant’s work performance within assigned section daily to ensure the standards and productivity levels were being met and maintained.• Reported on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.• Initiated work orders for repairs and maintenance and forward to maintenance department. Follow through on each work order until completed.• Ensured overall guest satisfaction.

Internship-Guest Services and Room Division Responsibilities included, but not limited to: • Housekeeping • Housekeeping Supervisor o Supervisory responsibility for 10 housekeepers including but not limited to: Inspecting rooms (up to 140) to ensure they were cleaned according to resort standards and guest satisfaction Cleaning or organizing any missed areas where necessary Ensuring rooms were fully equipped with all amenities Working cooperatively with the housekeeping staff to ensure rooms were completed in allotted time (usually 30 minutes per room) Coordinating housekeeping staff to ensure rooms were ready for early check ins• Front Desk Agent• Concierge • Bell Service• Maintenance • Security