Claudia Chua Email & Phone Number

New York, Ny, Us

New York, New York, United States

- Co-Lead Low-Code Integration: Spearheaded the integration of a low-code solution into Twilio’s customer-facing console, resulting in a dramatic increase in developer efficiency. Developers can now build front-end web pages within weeks instead of months.- Internal Tool Development: Contributed to developing an internal tool with React and the NX build system, significantly boosting operational efficiency for support engineers. This tool optimized customer service, enabled strategic upselling, and fostered better collaboration between technical support, sales, and engineering teams.- SDK Maintenance and Support: Maintained and supported Twilio SDKs widely used by both internal and external developers. Addressed bugs, handled feature requests, and ensured the SDKs met the needs of a broad user base.- Automated API Client Libraries: Implemented automation for generating API client libraries using OpenAPI, streamlining the development process and improving efficiency. This approach accelerated the software development lifecycle, allowing for quicker updates and support for additional programming languages in the future.- OpenAPI Libraries Implementation: Pioneered the creation of Twilio’s first OpenAPI-generated libraries in Go and Node.js, enhancing developer accessibility and usability across various platforms.

Singapore

- Enhanced Client Reporting Suite: Upgraded the client reporting suite under Ledgers Engineering, improving the accuracy and efficiency of financial reporting.- Optimized Statement Generation: Enhanced the statement generation process using Hadoop Distributed File System, Yarn, and Spark, resulting in faster and more reliable data processing.

Singapore

- Taught Python and Data Science: Assisted in teaching fundamentals of Python and basic data science skills to students and working professionals, enhancing their understanding and practical abilities.- Course Support: Provided hands-on support and guidance, addressing student queries and ensuring a comprehensive learning experience.- Curriculum Assistance: Helped in developing and refining course materials, contributing to a more effective and engaging educational program.

Singapore

- Automated Operations Processes: Worked on Grafana dashboards to automate processes for the Application Operations team, enhancing workflow efficiency and operational management.- Developed Grafana Plugins: Built Grafana React plugins with a Kotlin backend to support document amendments under Wealth Management Client Technology, improving document management and operational accuracy.

Singapore

- Analyzed Trading Data: Collaborated with Treasury & Markets Digital Strategy (T&M) and Investment & Trading Technology (ITT) to study client trading behaviors.- Developed Dashboards: Created dashboards using the KX+ System to visualize trading trends, providing actionable insights for the sales team.- Machine Learning Models: Trained machine learning models to predict trading trends, enhancing the sales team’s ability to understand and engage with clients more effectively.

Singapore

- Supported Research Projects: Assisted researchers in collecting and tagging datasets, contributing to various LARC initiatives and projects.- Real-Time Analytics Services: Developed and maintained real-time data analytics services and systems, improving the efficiency and effectiveness of data processing.

Singapore

- Prototype Design: Designed a prototype to showcase the centre’s analytics capabilities, demonstrating the potential of LARC’s research.- Data Analytics and Visualization: Worked on visualization and data analytics projects, including data collection and crawling, enhancing the centre’s analytical resources.

Singapore

- Operations Quality Assurance: Worked under the Business Excellence Team (BE) to strengthen internal controls and manage errors and incidents.- Audit and Risk Control: Provided audit support, conducted independent process reviews, and addressed centralized operations risk-control matters.- Compliance Webpage Development: Built and consolidated a comprehensive compliance webpage, facilitating easy access to organizational compliance guidelines.

Master Of Information System & Management - Mism, Information System, 3.95/4.00

Bachelor Of Science (B.Sc), Information System, 3.98/4.00 - Summa Cum Laude

Activities and Societies: Executive Committee Member, SMU Xtremists- Awarded with SMU Merit Scholarship Programme - Placed on Dean's List.

Bachelor Of Engineering (B.Eng), Computer Science

Through Singapore Universities Student Exchange Programme (SUSEP) - Delved into computer engineering-related fields that were not offered.

Diploma, Banking And Financial Services

Activities and Societies: Investment ClubChairperson & Committee Advisor of the Investment Club Executive Committee: - Involved.