Claudia Sanchez Email & Phone Number

Remote

• Maintained a detailed understanding of products, services and expertise in all import and export operations regarding the company´s line of business. Assisted customers with questions and suggested the best products for their needs allowing us to maintain a positive relationship with them.• Coordinated and executed day to day customer service and quality assurance management, including analyzing customer data, participating in the resolutions of customer concerns, defining, and… Show more • Maintained a detailed understanding of products, services and expertise in all import and export operations regarding the company´s line of business. Assisted customers with questions and suggested the best products for their needs allowing us to maintain a positive relationship with them.• Coordinated and executed day to day customer service and quality assurance management, including analyzing customer data, participating in the resolutions of customer concerns, defining, and developing a strategy for their needs, allowing the company to increase our client relationship in 100% in 2 years. • Collaborated with the company´s directors on strategic planning, savings, design, marketing, as well as liaises between sales, logistics, and accounting departments to create business plans, resolve status, delivery issues, and billing inquiries. Assisted the sales and marketing team in growing the book of business• Created a specialized training directed to clients, which was updated yearly for an understanding of the unknown industry, practices, procedures, business cases and company policies. Trained over 50 clients in 4 countries and over 10 destinations allowing an engagement and partnership in our client’s relationships. • Coordinated workload of team members and ensure team is appropriately staffed to meet client needs. Created new training material and knowledge base for the department that allowed process improvements by the operating team. Responsible for ensuring the customer service department is fluent in all aspects of the industry and provide best in class service experience.• Restructure the customer service department processes to start working remotely due to pandemic. Show less

Ciudad De México Y Alrededores, México

• Secured an efficient relationship between the company and supplier while ensuring continuous cost improvements, followed up on the supplier production schedule and updated the purchase order delivery dates making sure all the products were delivered complete and on time.• Maintained constant communication with warehouse to ensure the received items were transacted in the system, also made sure that warehouse was not overloaded and had only product to meet customers’ requirements.… Show more • Secured an efficient relationship between the company and supplier while ensuring continuous cost improvements, followed up on the supplier production schedule and updated the purchase order delivery dates making sure all the products were delivered complete and on time.• Maintained constant communication with warehouse to ensure the received items were transacted in the system, also made sure that warehouse was not overloaded and had only product to meet customers’ requirements. Generated reported for shortage including status and arrival times. • In charge of creating purchase orders, communicate orders to suppliers and monitor progress of orders. Worked on defining and logistics requirements and made sure they were communicated to our vendors. Show less

Hermosillo Y Alrededores, México

• Managed import and supervised export shipments, I assisted with customs clearance, inland transportation, bookings, and cargo tracking, as well as handling any internal customer queries relating to deliveries.• I was responsible for coordinating our client’s logistical operations and ensuring that all systems were updated with all supplier and shipping information. • I responded to both internal and external customer request in support of operational needs. Resolve shipment… Show more • Managed import and supervised export shipments, I assisted with customs clearance, inland transportation, bookings, and cargo tracking, as well as handling any internal customer queries relating to deliveries.• I was responsible for coordinating our client’s logistical operations and ensuring that all systems were updated with all supplier and shipping information. • I responded to both internal and external customer request in support of operational needs. Resolve shipment exceptions including customs issues. Had to work remotely with our customs brokerage team at our client´s facilities, that way I would address their issues easily and meet customer satisfaction. Show less

Hermosillo Y Alrededores, México

• Managed the evaluation of transportation lines and assign actions to obtain improvements in service.• Provided support and, together with the purchasing area, obtain transportation quotes for existing routes and new projects following the applicable guidelines.• Coordinate, review and supervise shipments with freight forwarders, customs brokers, and customers or suppliers. • Negotiation and relationship maintenance with national and international suppliers always… Show more • Managed the evaluation of transportation lines and assign actions to obtain improvements in service.• Provided support and, together with the purchasing area, obtain transportation quotes for existing routes and new projects following the applicable guidelines.• Coordinate, review and supervise shipments with freight forwarders, customs brokers, and customers or suppliers. • Negotiation and relationship maintenance with national and international suppliers always seeking to obtain competitive services at an optimal price. Show less