Claudia Mello work email
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Claudia Mello personal email
📊10 + years working as a System Analyst and Project Management for the Telecommunications Industry. Strong performance in IT systems, including hardware, software, and network features. Planning financial transfer between operators (account meeting), Preparing cost-benefit reports, and developing more than 300 commercial roaming agreements between operators internationally.💪 Strong Electronic Engineer professional, with an MBA in Project Management ( FUNCEFET University), a Bachelor's degree in Electronic Engineer (UFRJ University), specialization in cloud computing (PUC- MG University), and AWS and Microsoft Certifications.. Fluent in Portuguese, intermediary English and basic Spanish. Previous experience as a Project Management Office (PMO), consolidating information, formatting, and reporting results to higher levels, and attending to customer's needs. 🌟 Seeking to develop new partnerships. Aiming to gain experience in Data-Driven Transformation, Fintech, and Digital Innovation. Developing creative/alternative approaches to problem resolution. Hands-On Experience, focusing on the desired project result. Easy of working in teams, experience with international partners, Clear Precise Communicator, Comprehensive, Detail Oriented and Leadership Skills. Ability to negotiate with clients and partners. 🎯 Goals: Be involved in all aspects of product development: Project management, project planning and scheduling, problem-solving, intercultural communication, research, and analysis. ⭐Relevant Keywords:► Electronic Engineering► PMO► Cloud Computing ► Customer Success► System Analyst► Team Leader, Analytical Skill & Agile methodology.*EU Visa/ Right to live and workAble to relocate Do not hesitate to contact me📍Location: Brazil, Rio de Janeiro☎Phone: +55 21 98054 0021💬whatsApp : +55 21 980540021✉Email: claudinhacouto100@hotmail.com
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EspecialistaSetramRio De Janeiro, Rj, Br -
Project ManagerAgt Networks Jul 2021 - Oct 2024Rio De JaneiroProject Manager in the Interconnection area. -
Customer Service ConsultantCouto Mello Informática Jan 2020 - Jun 2021• Provision of technical support consultancy for Couto Mello Informática.•Responds to complaints, processes orders and provides information about products and services through interaction with consumers.•Consolidates and controls consumer information and accounts payable.• Ensure customer satisfactionIT | Growth | Leadership | Software & Technology | Customer Oriented | Business insight
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Specialist (Project Manager) - Network Inventory ManagementTim Brasil Mar 2016 - Nov 2019Brasil•Supervision of spare material management, such as procurement, minimum stock, shipping and repair return.•Acting with stock balancing between warehouses, and control of essential plates with NBD contract (Next Business Day) to meet SLA of 2 hours.•Assessment of deliveries, shipments and preparation of technical specifications.•Review of key contracts, network monitoring tools and spare parts management.•Management of operations teams as well as protocol for physical acceptance of sites (online), reducing site acceptance time from 30 days to up to 7 days.•Interact with other departments for communication/disclosure of audit reports from all regional offices, based on ISO9000, ISO 14000, Sustainability and Carbon Emission, maintaining the Company's certification.Achievements:I saved 12 million (reais) per year with the entire chain of materials control, warehouse rental, transport and acquisition of new equipment.It contributes to the management of 270,000 spare parts and repairs to personal equipment, with an average maintenance of 2,500 items per week.Secured important contracts between $20,000 and $1.8 million (real), with their obligations and sanctions designed to fulfill the terms of the deal.Strategy | Innovation | Team Leader | Growth | Focus on People | detail oriented -
Specialist (Project Manager) - Customer Order Management AreaTim Brasil Aug 2011 - Mar 2016Brazil•Ensure the smooth progress of implementation activities related to voice and data services for corporate customers.•Participation in creating reports, dashboards and daily sharing of findings with senior managers and stakeholders.•Facilitate regular weekly operational reviews while leading a team of 15 employees.•Acting as leader of scheduling teams and post-activation of leased lines such as cancellation, voice up / downgrades, data projects, equipment return, significantly reducing the ticket backlog.•Providing input for all year-end related questions, internal or external audits.Achievements: It reached 1 million (reais) of revenue with corporate clients between the years 2011/2012.Focus on the team | Customer Order Management | Customer Relationship Manager | Innovation | Optimization Risk and Costs | Consulting | Strategic
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Specialist Oss ( Project Manager)Tim Brasil Mar 2006 - Jul 2011Brazil•Management of implementation, maintenance and governance with the users of the Network.•Preparation of project reports, team performance and participation in new hires.•Support for the improvement of the process flow with the participation of Telecom Italia, resulting in agility in the delivery of services and in the governance of projects.•Resolution of incidents associated with Tim Brasil and report implementation, maintenance and governance of Network Management Systems with users in collaboration with Telecom Italia.•Focusing on the HP, SIAE, Nokia, Ericsson and Huawei platforms, it allowed the centralization of the official TIM alarm management tool, avoiding the use of multiple platforms by the user.•Troubleshooting, infrastructure adequacy, roadmap control, acceptance tests, firewall tests, system upgrades, integration of new network elements, and preparation of documentation for systems that interface with the NOC (Nucleo Operations and Control).Operations | Implementation Management | Telecom | Network | Relationship Building | from the user
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System AnalystTim Brazil Nov 2004 - Feb 2006Brazil•Managing analysis, validation of call tickets, revenue assurance, and customer claims.•Analysis management, call ticket validation, revenue assurance and customer complaints.•Taking the lead of the national and worldwide roaming test team to improve accounts and performance reporting.•Planning, implementation and management of the most complex installations of Tim Brasil's telecommunications system.•Creation of contracts to establish relationships between National Operators enabling more than 500 contracts internationally.•Analyze and process complex phone service requests, as well as serve as a technical resource for the technical support team.•Development of written specifications and requirements as directed by management. Systems Analyst | Project Management | Focus on the team | Performance Management | Operations | International Contracts
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System AnalystClaro Nov 2003 - Oct 2004Brazil•Roaming call test. •Validation of roaming call rates (revenue guarantee) and TAP files using ticket analysis (account transfer procedure). •Closing of 300 commercial roaming agreements between international operators.Operations | Business Strategy | Computers | Hardware | Data Network -
System AnalistHp Mar 1998 - Sep 2003Brasil•Analysis and validation of current HP systems in the LATAM market.•Identification of new system requirements, development of telecommunications network management system in fixed and mobile telephony operators (Telesp Celular / Embratel).•Suggest solutions for process improvement, implementation, testing and support of the TeMIP system for network management.•Communicate with users to understand their additional requirements and needs.•Work with IT staff and developers to produce technical documentation associated with projects.•Carrying out regular testing, troubleshooting and automation programs for Cia Siderúrgica de Tubarão.Operations | IT | System | Technology | Projects | Automation -
System AnalistEmop - Empresa De Obras Públicas Oct 1995 - Jul 1997Brasil•Examine and evaluate the current system, physical and systematic support of the Novell 3.11 network.•Contact users to track requirements and additional features•Documentation of interfaces between new and legacy systems, making sure system requirements are met.•Collaboration with IT staff and developers to perform maintenance on computers and printers.•Change validation by testing programs, building computers and sharing findings with the team.•Keep up to date with current technologies and technical developments.Software Monitoring Operations I | Computer Management | Analytics | Analysis | execute plans
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Electronic Engineering InternUfrj Jan 1993 - Oct 1995BrazilUse of engineering techniques for maintenance of equipment used in the Laboratory.Monitor software aimed at courses taught by the Electronic Computing Nucleus - NCE.Support new equipment projects, from printed circuit board layout to equipment assembly.Writing specifications and implementing computer networks (Novell 3.11).Plan projects, prepare and manage budgets, using software and other technologies.Keeping up with developments in technology and regulations.Operating Systems I Design Modification I System Requirements I Engineering Tasks I Software I Technologies
Claudia Mello Skills
Claudia Mello Education Details
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Federal University Of Rio De JaneiroElectronic Engineer -
Cloud Computing -
Fundação De Apoio Ao Centro Federal De Educação Tecnológica - FuncefetMba - Project Management
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Computer Network
Frequently Asked Questions about Claudia Mello
What company does Claudia Mello work for?
Claudia Mello works for Setram
What is Claudia Mello's role at the current company?
Claudia Mello's current role is Especialista.
What is Claudia Mello's email address?
Claudia Mello's email address is cc****@****.com.br
What schools did Claudia Mello attend?
Claudia Mello attended Federal University Of Rio De Janeiro, Pontifícia Universidade Católica De Minas Gerais, Fundação De Apoio Ao Centro Federal De Educação Tecnológica - Funcefet, University Of The State Of Rio De Janeiro.
What skills is Claudia Mello known for?
Claudia Mello has skills like Telecommunications, 3g, Gsm, Bss, Integration, Shell Scripting, Oracle, Tcp/ip, System Deployment, Sql, Gprs, Open Source Software.
Who are Claudia Mello's colleagues?
Claudia Mello's colleagues are Khelifa Salim, Houssem Ghendir, Riad Slimani, Tahar Benieddi, Hemza Aouaidjia, Zakaria Hamdane, Achite Moufid.
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Claudia Mello
Ribeirão Preto, Sp -
Claudia Mello
-- Produtora Executiva | Assessora De Imprensa | Controladoria | Relações PúblicasRio De Janeiro, Brazil -
Claudia Mello
Product Manager | Especialista De Sistemas/Negócios | Metodologias Ágeis | Transformação Digital | Inovação | Líder Técnico Equipe De SuporteSão Paulo, Sp1unimed.coop.br
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