Claudia Cristiani Email and Phone Number
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Dynamic leader with over 25 years of progressive international experience leading Customer Service, Customer Experience and Global Customer Support Call Center Operations. Highly skilled in building customer service center of excellence that drives transformation and build customer centric capabilities that results in higher loyalty, revenue and lower operational costs. Strengths include designing and managing both strategy and operations, drive processes/operational excellence, deliver high customer satisfaction results and achieving revenue targets with a strong focus on developing and managing high performing and motivated teams.
Cxo4
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Co-Founder & Customer Success Partner At Cxo4.TechCxo4 Aug 2022 - PresentFlorida, Us
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Vice President - Pta Executive BoardVirginia Shuman Young Elem Aug 2022 - Present -
Director Of Customer ServiceCitrix Jul 2020 - Jul 2022Fort Lauderdale, Fl, Us -
Emerging Sourcing Strategy LeaderMicrosoft Sep 2017 - Jul 2020Redmond, Washington, UsEnable CSS to deliver high quality experiences to our customers by creating customer fans and building proactive, scalable and sustainable resource model options thru the right sourcing, readiness, and supplier strategies including leading Gig Economy strategy, new locations assessment and implementation of new sites in emerging markets. Key accomplishment in this role includes launching first Global site in Africa and incubating and scaling Gig economy as a very successful sourcing model for CSS, which has delivered 40x faster responses to our customers, deliver 15% higher customer satisfaction while reducing 50% costs for Microsoft. -
Services Operations LeadershipMicrosoft Apr 2015 - Aug 2017Redmond, Washington, UsIn charge of Services Global Site and Vendor strategy definition and implementation. Leading a cross company strategic initiative to define and implement the future services site strategy, including strategic locations assessment, language strategy, vendor strategy and site blueprint. Responsible for designing, developing and launching a cross LOB new site in Latin America and Africa. +50M of efficiencies in 3 years are been driven because of this strategy.
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Senior Director, Consumer Global Service DeliveryMicrosoft Jan 2013 - Apr 2015Redmond, Washington, UsAs Global Service Delivery Lead: I provided leadership and direction to the Global Consumer Service Delivery function, defining outsourcing strategies and leading operational excellence initiatives to drive high quality services for Consumer Customers.o Effectively led the Consumer Support Organization: 200+ FTEs and 10,000+ agents distributed in more than 40 countries and 80 call centers around the globe.o Manage efficiently 100M+ budgeto Achieve Revenue targets
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Emea Customer Services And Support DirectorMicrosoft Apr 2008 - Dec 2012Redmond, Washington, UsResponsible for managing Dynamics, Partner Advisory Services and Broad Commercial Support business for the entire EMEA region. o Management of a remote and diverse talent team of +300 FTEs and +25 vendors with more than 1000 agents dedicated to support Microsoft customers for +35 languages in EMEA region.
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Latin America Customer Service DirectorMicrosoft Jan 2004 - Apr 2008Redmond, Washington, UsResponsible for Consumer and Commercial Support Services for the entire Latin America Region
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Customer Relationship ManagerMicrosoft 1996 - 2004Redmond, Washington, UsIT Pros and Developers Marketing Programs Management, Telesales, Telemarketing and Customer Service and Support for the South Cone Region (Argentina, Uruguay, Paraguay and Bolivia) Operations
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Technical Support EngineerMicrosoft Nov 1993 - Dec 1995Redmond, Washington, UsTechnical Support Engineer for Developer Products
Claudia Cristiani Skills
Claudia Cristiani Education Details
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Universidad Del CemaExecutive Mba -
Universidad Centro De Altos Estudios En Ciencias Exactas (Universidad Caece)Major In Computer Science
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Colegio Santa TeresitaHigh School Graduate
Frequently Asked Questions about Claudia Cristiani
What company does Claudia Cristiani work for?
Claudia Cristiani works for Cxo4
What is Claudia Cristiani's role at the current company?
Claudia Cristiani's current role is Customer Success Executive | Innovative Sourcing Consultant | Fractional CXO & COO | Leadership Development | Career Coaching.
What is Claudia Cristiani's email address?
Claudia Cristiani's email address is cl****@****rix.com
What is Claudia Cristiani's direct phone number?
Claudia Cristiani's direct phone number is +1 800-867*****
What schools did Claudia Cristiani attend?
Claudia Cristiani attended Universidad Del Cema, Universidad Centro De Altos Estudios En Ciencias Exactas (Universidad Caece), Colegio Santa Teresita.
What are some of Claudia Cristiani's interests?
Claudia Cristiani has interest in Children, Environment, Education, Poverty Alleviation, Human Rights, Health.
What skills is Claudia Cristiani known for?
Claudia Cristiani has skills like Partner Management, Product Management, Team Leadership, Pre Sales, Program Management, Microsoft Technologies, Cross Functional Team Leadership, Vendor Management, Professional Services, Management, Product Marketing, Business Strategy.
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