- Conduct strategic analysis of customer experience and operational issues, identify root causes, and propose solutions.- Oversee project execution to ensure adherence to timelines and budgets, encompassing end-to-end recruitment, compensation & benefits, and engagement processes.- Manage and coordinate end-to-end implementation of recommended solutions.- Assist the team in troubleshooting common issues related to omnichannel solutions.- Collaborate closely with Kawan Lama Business Units to optimize B2B staffing for enhanced productivity and efficiency.- Develop processes and Standard Operating Procedures (SOPs) to standardize O2O operations for consistency and efficiency.- Serve as a communication liaison between the team and other Kawan Lama Business Units.

- Responsible for managing ongoing and upcoming projects related to resource management.- Oversee the management and delivery of digital transformation projects.- Define project goals, leveraging expertise to inspire a shared sense of purpose within the project team.- Drive new challenges and achieve business results.- Influence the future of our clients' Business- Analyze current systems, processes, behaviors, and technologies, collaborating with various levels of our client's management teams to drive improvements.- Translate business requirements and strategic directions into actionable digital or technological processes, working closely with developers and partners.

- Assist in daily financial transactions including accounts payable, accounts receivable, and payroll processing.- Compile and analyze financial information to prepare reports and summaries for management review.- Support the finance team in budget preparation and monitoring expenses.- Assist in reconciling bank statements and maintaining accurate financial records.- Learn and apply financial regulations and accounting principles under the guidance of senior staff.- Assist in preparing financial statements and tax returns as required.- Provide administrative support such as organizing files, scheduling meetings, and handling correspondence.- Collaborate with other departments to ensure financial data accuracy and compliance with company policies.- Gain practical experience in financial software and tools to enhance efficiency and effectiveness in financial operations.- Participate in special projects and assignments as directed by supervisors to gain exposure to various aspects of financial management.

- Support the sales team in daily administrative tasks such as preparing sales reports, proposals, and presentations.- Assist in organizing and maintaining sales data and customer records using CRM (Customer Relationship Management) systems.- Coordinate logistics for sales meetings, conferences, and events, including scheduling, venue booking, and attendee coordination.- Assist in conducting market research and gathering information on potential clients and competitors.- Collaborate with marketing teams to create promotional materials and campaigns to support sales efforts.- Provide customer support and handle inquiries via phone, email, and in-person interactions.- Assist in analyzing sales performance data and preparing performance reports for management review.- Learn and utilize sales techniques and strategies under the guidance of sales professionals.- Gain exposure to sales pipeline management and lead generation activities.- Participate in training sessions and workshops to enhance skills in sales support and business development.