Claudia Fernandez Email & Phone Number

Miami, Florida, United States

Fiu Online

-Provides leadership and stakeholder management for the design and development of a large volume portfolio including both existing online courses and quality enhancement courses.-Supervises and leads assigned team members in the development of new course offerings, course maintenance. Sets quality and service performance goals and monitors team output.-Provides pedagogical consultation services to online faculty including, but not limited to, coaching, mentoring, and encouraging online teaching, learning best practices and FIU Online quality and cost initiatives.-Establishes and maintains collaborative relationships with faculty and stakeholders providing consultation on best practices for instructional design, FIU Online initiatives, and advancing excellence in online teaching. -Contributes to the development and implementation of university-wide and academic unit learning initiatives.-Ensures newly developed courses meet quality design standards. Consults with faculty in the writing and development of learning objectives. -Creates and facilitates training for stakeholders on instructional design practices and theory, development processes, and emerging uses of available tools or resources.

Miami, Florida, United States

Developed, designed for online learning and teaching the following courses:-21st Century Literacy: The Internet and Micro-Obsessions-Facing the World with GRIT: Growth Mindset, Resilience, (Emotional) Intelligence, and Tolerance

Miami/Fort Lauderdale Area

First Year Experience Course (SLS 1501)Purpose: FIU recognizes that a university education takes place both inside and outside of the classroom. SLS 1501 introduces students to the university and promotes and supports academic, intellectual, personal and social growth and success. The course reviews the skills and competencies necessary for first-year students' transition to the university, including developing effective study skills; understanding University Core Curriculum, major, and career choices; managing time, finances, responsibilities, health, and wellness; developing social relationships and appreciating the diversity of our campuses and communities; and preparing for global citizenship.

Contribute to the quality assurance process by evaluating courses to provide feedback and recommendations on how a course can be improved to meet Quality Matters Standards.

-Created quarterly newsletters and monthly promotional emails-Managed accounts payable and receivable-Performed bookkeeping duties-Maintained inventory in QuickBooks-Created an online social media presence for the company-Curated collection and managed sales of semi-precious minerals and gemstones and jewelry

Coconut Grove, Fl

-Gave customized massages incorporating hot stones and aromatherapy after performing a thorough intake of the client-Provided excellent customer service to the clients

Aventura, Fl

-Directed daily operating procedures -Wrote all branch reports: monthly, incident, work orders, etc.-Revised and updated the Early Literacy Training Manual to accommodate advanced training-Implemented library system policy at the branch level-Managed supply and library collection materials budgets-Provided research assistance and reader's advisory

Miami, Fl

-Supervised a staff of library pages and volunteers-Assumed role of branch manager as needed, supervising library assistants and managing daily operations -Wrote the training manual as part of the committee for the library's Early Literacy Initiative -Provided training to all librarians in the system on the Early Literacy Initiative-Provided training to librarians at the Cité du Livre, a library system in Aix-en-Provence, France on outreach and library programming for children-Performed as a trilingual storyteller in several venues including at the Coral Gables Chamber of Commerce-Created and presented storytimes, outreach visits, book discussion groups and other library programs for all ages -Wrote copy for promotional materials used for library programs-Served on the Art Service Committee responsible for selecting art exhibits for the libraries-Provided research assistance and reader's advisory-Served on the Art of Storytelling Committee for 4 years-Chaired the Tales Under the Stars Committee during the program's inaugural year in 2007

-Proofread and edited newspaper articles for publication-Wrote headlines and additional copy when needed-Assisted in selecting articles for the Arts section-Created layouts using InDesign for the Arts section-Supervised staff of copy editors

Mlis, Library Science

Ba, English

Activities and Societies: Phi Beta Kappa, Sigma Tau Deltamagna cum laude

Massage Therapy/Therapeutic Massage