Driving desired business outcome and value realization for one customer out of SAP´s strategic customer segment by collaborative end-to-end engagement to ensure adoption and long-term customer success and satisfaction

As an Enterprise Customer Success Partner, I´m engaging with a finite number of selected SAP key target customers to drive mutual success by acting as the primary SAP contact and ensuring high level of customer value realization via orchestrating resources across the product portfolio.

• As a Customer Success Executive I have the responsibility of engaging with customers at the enterprise level.• focusing on helping assure customer achieves maximum business outcome from all of their SAP investments across all Line of Businesses• reducing conflict of interest between selling and driving customer success and solution adoption

• As the Customer Engagement Executive I´m the primary point of contact for a range of SAP Business ByDesign customers• Managing customer relationship including identification of business challenges, monitoring project progress• The main focus is to drive customer success to ensure safe go-live and onboarding of new customers and profitable growth and retention of existing customers• Collaboration with all relevant stakeholders broadly across the organization (Sales, Product… Show more • As the Customer Engagement Executive I´m the primary point of contact for a range of SAP Business ByDesign customers• Managing customer relationship including identification of business challenges, monitoring project progress• The main focus is to drive customer success to ensure safe go-live and onboarding of new customers and profitable growth and retention of existing customers• Collaboration with all relevant stakeholders broadly across the organization (Sales, Product Development, Product-management, Support) to ensure project success• Additionally, driving enablement of SAP partners on post-sales customer lifecycle management Show less

•Driving platform adoption for SAP HANA, in the partner ecosystem through various projects with different partners (ISV´s, OEM´s, Solution Extensions etc.) and various activities• accelerating the porting and building of new applications on SAP HANA Database• running co-innovation projects with SAP architects, Partners and ISV´s • offered targeted technical engineering services for partners to successfully port, build or optimize their solutions on SAP HANA and SAP Cloud… Show more •Driving platform adoption for SAP HANA, in the partner ecosystem through various projects with different partners (ISV´s, OEM´s, Solution Extensions etc.) and various activities• accelerating the porting and building of new applications on SAP HANA Database• running co-innovation projects with SAP architects, Partners and ISV´s • offered targeted technical engineering services for partners to successfully port, build or optimize their solutions on SAP HANA and SAP Cloud Plattform Show less

• Driving feedback channel for SAP´s first public cloud solution “SAP Business ByDesign” by engaging closely with customers, partners , users and field to improve customer satisfaction• Collecting feedback from customers, Solution Management and other relevant stakeholders through several Customer Engagement Projects• Supporting of prioritization of product backlog which reflects customer and user needs• Gathering customer requirements to identify growth opportunities for… Show more • Driving feedback channel for SAP´s first public cloud solution “SAP Business ByDesign” by engaging closely with customers, partners , users and field to improve customer satisfaction• Collecting feedback from customers, Solution Management and other relevant stakeholders through several Customer Engagement Projects• Supporting of prioritization of product backlog which reflects customer and user needs• Gathering customer requirements to identify growth opportunities for SAP• Organizing Customer Experience Events with customers on stage for the whole organization from Development to Productmanagement, Sales• Continuously improving processes & tools for volume ready roll-in activities Show less

Consulting and supporting small enterprises mainly within retail industryAssisting in implementation of industry specific ERP solution (process definition, employee training), conceptual design of sales promotion, purchasing planning, customer loyalty management

• leading a small team and driving the import, order process, assortment planning and distribution of young fashion assortments to all 115 stores• End-to-end responsibility from creation, design to production and distribution of 12 collections a year. • Negotiating with domestic and foreign suppliers in full responsibility• Production experience and close cooperation with suppliers all over the world (China, Turkey, Italy, Thailand, India) • Constant following of actual world… Show more • leading a small team and driving the import, order process, assortment planning and distribution of young fashion assortments to all 115 stores• End-to-end responsibility from creation, design to production and distribution of 12 collections a year. • Negotiating with domestic and foreign suppliers in full responsibility• Production experience and close cooperation with suppliers all over the world (China, Turkey, Italy, Thailand, India) • Constant following of actual world fashion tendencies (Paris, London, Mailand, Düsseldorf)• Control of marketing activities (flyer) in cooperation with the marketing department Show less

• Purchasing Young Fashion Trend brands, such as Esprit, S.Oliver, Mexx for all young fashion departments • Negotiating, pricing with suppliers• order processing, distribution to stores• supporting advertising activities

Department store manager Young Fashion with placements in Münster, Hamburg, Düsseldorf