Claudia Garza Email and Phone Number

Director and strategic leader in organizational transformation, with 27 years of experience in designing and delivering high-impact business solutions for clients across LATAM and globally. Focused on providing an exceptional experience from Pre-Sales to Post-Sales, driving commercial results, and maximizing customer satisfaction at every stage.Successfully leading Service and Customer Care organizations, optimizing profitability, and managing budgets of up to $12M USD. Committed to operational excellence and results, aiming to guide companies across various sectors—Consulting, Finance, Global Manufacturing, and Technology—to achieve process efficiency, enhance customer focus, improve retention, and increase service adoption by an average of double digits.Delivering customized and innovative solutions to clients, including Automation, Process Efficiency, Predictive Analytics, Artificial Intelligence, and IoT, as well as specialized services such as Document Management and Digitalization. Leveraging continuous improvement methodologies like Lean Six Sigma and agile frameworks, achieving customer satisfaction levels (NPS) exceeding 95%.Always striving to help companies achieve their business goals through robust and tailored Digital Transformation strategies. From comprehensive solutions to high-value specialized services, enabling their growth and ensuring a flawless customer experience.