Claudia B. Email & Phone Number

Madison, Wi, Us

-Served as the Bureau’s lead staff to plan, direct, and coordinate activities designed tocreate awareness of 988-coordinated activities that create awareness of 988, and promoted 988 with high risk and hard to reachpopulations-served as a liaison between systems to help ensure that service users are getting connected to the appropriate level of care and intervention needed-worked closely with the DCTS Crisis Team, the contracted agency providing 988 services, and community partners.

- Supported the implementation of outreach plans for the unwinding period and the return routine operations in Medicaid programs- Represented DHS at Regional Enrollment Network Meetings and other key external partner meetings to share unwinding updates- Managed partner and member feedback and issues – researching and vetting response and managing a FAQ matrix for future inquires- Managed documentation of unwinding outreach activities- Educated members on how to do renewals and or, how to apply to or get in touch with certain agencies- Worked with contracted partners in community and DHS to develop video projects, in-person presentations, and resource materials

•Provided education and outreach support for families with children and youth with special health care needs (CYSHCN), educators, health care providers and organizations serving families in WI, regarding service systems for CYSHCN and health transition processes•Contributed to developing and disseminating culturally and linguistically appropriate information to a variety of groups and stakeholders and conduct training events and webinars across Wisconsin•Provided consultation, training, and technical assistance to staff of community-based agencies in areas related to serving individuals with autism and other developmental disabilities/special health care needs.•Worked with a collaborative team to develop, conduct, and disseminate information and training curricula to a variety of groups, stakeholders, and partners•Tracked support and service delivery, training, consultation, and technical assistance activities according to project protocols

Remote

•Assisted in tracking and limiting the spread of COVID-19 in the State of Wisconsin•Called people diagnosed with COVID-19, following scripts. Gather their contacts•Documented information using a computer program•Referred contacts for testing according to established guidelines•Provided instructions for quarantine•Complied with training regarding maintaining confidentiality

•facilitated conversation, collaboration, research, and actions related to social equity, with a particular emphasis on issues related to racial justice•trained in racial equity work, community organizing and project management•planned and carried out workshops, special projects and first annual conference•researched issues related to social equity, approaches to exploring them and addressing them through campus initiatives

• Interviewed BGCDC staff and leadership to complete an internal audit of current DEI practices, using EDI evaluation as a guide • Based on the results of the internal audit, drafted recommendations for a plan to address any gaps in DEI practices, based on research of best practices nationwide. Took action on said recommendations/next steps as appropriate. • Planed, organized, and implemented at least 1 youth & young-adult led antiracism training for BGCDC staff and/or the community at large• Developed a list of preferred vendors that are registered as minority business enterprises within the state of WI, and reached out to current vendors to encourage them to register as MBE, if qualified

Oshkosh, Wisconsin, United States

• Contacted credit card customers via phone, post cards, fax or email to determine the validity of an order prior to shipment• Contacted merchant bank, credit card issuers and directory assistance to verify card specific information• Used a standard set of guidelines to release or cancel credit card orders as a result of research into account information; exercising sound decision-making in elevated situations to protect the assets of the company at all times• Answered incoming calls, emails, and faxes from customers regarding orders that have been held for verification- may include simultaneously contacting credit card issuers, financial institutions or directory assistance to verify account information

Madison, Wisconsin, United States

• Led planning and logistical support leading up to the flagship program, College Transition Conference in late June/early July• Created student-centered marketing flyers and messaging to communicate College Transition Conference details with students through social media, email and other marketing strategies• Managed support on the day-of the College Transition Conference and next step follow-up with students• Managed preparation of other necessary conference materials; including student t-shirts and college supplies, signage, and catering

Oshkosh, Wisconsin, United States

• Provided strong guidance and role-modeling to all members• Implemented and monitored quality programs and activities that are inclusive and fun• Ensured program content supports goals and organization mission

Oshkosh, Wisconsin, United States

ERIC Scientist Scholar Program

Madison, Wisconsin, United States

• Oversaw and was held responsible for 15 female high school program participates over the course of three weeks• Motivated residents to pursue higher education through role-modeling