Claudia Gleason Email & Phone Number

Waterloo, Ontario, Canada

Updated and enhanced a variety of job descriptions.Created interview guides.Assisted in inputting jobs in an Excel “tracker” Spreadsheet, entering information vital to the recruitment process. Screened Resumes for jobs.Assisted with managing the Talent Acquisition Team Mailbox – gathering new hire documents and responding to job inquiries to ensure a good candidate experience. Printed and organized New Hire Documents for filing. Drafted Candidate Spreadsheets.Booked Interviews. Completed reference checks.Posted jobs.Entered New Hire Information into HRIS system (Banner).Made changes in the HRIS system regarding Employee Job changes. Was a part of the HRC Employee Appreciation Week team for 2023Helped with the 2023 Student Recruitment.Managed the GRT Recruitment process for hiring Bus Operators, including booking road tests, scheduling interviews, ensuring Vulnerable Sector checks were in good standing, responding to candidate inquiries etc.Hosted Grand River Transit Bus Operator Information Sessions for candidates.Planned and presented during Student Learning Day 2023 Helped plan and host Take your Kid to Work Day for November 2023.Managed the hiring of PSW's, RPN"S and RN's for Sunnyside Home. Trained new employees on the systems, tasks, and duties of a TAA. Helped create training guides.Kept up to date on SIN expiry for current employees. Kept up on Part Time Hours report to move employees up a step in pay. Wrote Employment Verification LettersSent out End Date reports/emails for current employees on temporary assignments. Acting Talent Assistant Team Supervisor, Region of WaterlooOctober 2023 – November 2023 (6 Week Contract) Facilitate regular meetings with fellow Talent Acquisition AssistantsProvide guidance and clarity for tasks/duties.Manage escalated issues. Pay attention and address wellbeing and workload concerns of the team.Have regular meetings with Talent Team Manager to discuss the Talent Acquisition Assistant Team.

Canada

Assisted with updates to policy and procedure documentsContributed to new projects and initiatives such as the new Employee Relations Enterprise Researched best practices for employee relations and investigations. This included making recommendations for process improvements for new projects. Prepared and analyzed investigation and Employee Relations case data including the preparation of tables and charts for trend analysisAttended, observed, and made notes during formal investigation interviews Assisted with the writing of interview questions and formal investigation reportsAttended, observed and made notes in Exit Interviews and aided in the organization of data from said interviews for trend analysis. Assisted in a mail merge involving the writing of salary update letters to employees.Was a part of the Co-Op Student Event Planning Committee, collaborating with other students to host events for such as networking events, happy hour game nights and an event with for National Indigenous History Month.

Paris, Ontario, Canada

Resolved product or customer service problems by clarifying complaints, determining cause of the problem and provided the best solution. Displaying both communication and problem-solving skills. Boosted Clients Interest in product purchase by offering specific products and food combinations.Took on a leadership role in running the floor (i.e., shift leader). This involved planning and organizing employees to their best suited place to ensure efficiency. Being Shift Leader also included having Time Management skills and the ability to prioritize activities to guarantee the most relevant outcomes are achieved first regarding daily tasks and employee breaks.Worked extra shifts or stayed later than scheduled demonstrating commitment and flexibility which resulted in trust with management.Trained new employees and explained the importance of health and safety with handling all products as well as the importance of meeting targets. Prepared products and completed tasks under specific head office procedures. These procedures coincided with Ontario Health and Safety Standards when handling, food, drink, or cleaning products. Worked diligently with coworkers in an exceptional teamwork environment.

History, History

Gained excellent research skills using online sources, books, and archival material. Gained analytical thinking and debating skills.

Honour Student

Post-Graduate Certificate, Human Resources Management And Services

Study of current Health and Safety rules and procedures including the completion of the Ministry of Labour, Training and Skills.