Claudia Bannister Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Responsible for NSW & VIC Franchised, Hoyts and Joint Venture Scoop Shops, as well as leading business development and improvement projects.

Sydney, New South Wales, Australia

Responsible for NSW, QLD, WA & NZ Franchised, Hoyts and Joint Venture Scoop Shops, as well as leading business development and improvement projects. Measured against KPI's of people, product, service & social measures, in turn achieving a sales growth of 24% in my network vs previous year figures, as well as a growth of 9% in ATV's. Daily focuses include solving business operational issues, reviewing site financial performances, ensuring food safety compliance, developing business through LSM, driving culture and staff engagement, and upholding service quality standards.

Manly, New South Wales, Australia

To plan and manage scoop shop retail operations including planning, operations, equipment maintenance, marketing and financial reporting of the Manly Scoop Shop. Tasks include: • Manage strict budgets for the Manly Scoop Shop including sales projections, labour, operating, expenses, and inventory requirements.• Accurately report on a weekly basis sale and product figures, transaction averages, labour spend and expense reports. • Manage the training, orientation and continual development for a team of up to 50 Scoopers. • Establish a motivating work environment that actively encourages and supports employee involvement, with an eye towards possible job advancement that is aligned with individual goals.• Develop, manage and track the ROI for LSM strategies. • Effectively communicate with customers, contractors and suppliers to ensure smooth store operations. Respond and handle customer complaints.• Project manage various in store and off sight trials. Assist with trials also contributing with the development of national campaigns. • Organise various forms of social mission and support local community involvement. • Supervise and conduct the implementation of store policies and procedures. Ensure the accuracy of all register, cash and financial transactions.

Manly, New South Wales, Australia

Six week internship taught me the basic foundations of graphic design.During this time I was able to understand a creative agencies essential role in the market through observation, one-on-one learnings, meetings and work given to me.Tasks included: • Designed in programs such as PowerPoint and the Adobe suite (Illustrator, InDesign, Photoshop, Bridge, Lightroom & PremierPro).• Expanded on BMD's social media plan and created content for their varied social platforms (including Linkedin and Instagram). • Created mocks for collateral. • Arranged presentation decks and digital layouts for one of BMD's globally recognised clients. • Assisted in design recommendations and edits. • Developed a holistic understanding of BMD's in house process from client enquiry through to final artwork.

Newbury, United Kingdom

Brookvale, New South Wales, Australia

To assist the Franchisee in the daily operations of the Boost kiosk. To coordinate our team to ensure that the implementation of all systems fully support and comply with the kiosk's Operations Manual.Tasks included:• Ordering from suppliers• Training new staff• Customer service• Cash handling• Food preparation• Making smoothies & fresh juices

Dee Why, New South Wales, Australia

Narrabeen

Bachelor Of Communication Design, Graphic Design

Core Academy, Social Equity In Action | Ben & Jerry'S Professional Development Program

A four-week course filled with strategies and activities, aiming to training one to view the world through a new lens so that you can see.

Core Academy, Showing Up As Your Best Self | Ben & Jerry'S Professional Development Program

A four-week course filled with strategies and activities, aiming to better my understanding of how to reflect, develop and regularly apply.

Core Academy, Beyond The Job | Ben & Jerry'S Professional Development Program

A four-week course filled with strategies and activities, aiming to better my understanding of how to exercise strong emotional.

Education record