Claudia Iraheta, Mba, Capm® Email & Phone Number

Los Angeles, California

• Specialize in Agile Methodology, Sprint Planning & Scheduling, Scrum Ceremonies • Emphasis in Waterfall Methodology Gather and document full project requirements• Coordinate internal resources and third parties/vendors for the flawless execution of projects• Ensure that all projects are delivered on-time, within scope and within budget• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility• Develop a detailed project plan to monitor and track progress• Ensure resource availability and allocation• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques• Manage the relationship with the client and all stakeholders• Perform risk management to minimize project risks• Manage all aspects of project management including managing budgets, resources, procurement of services and technology, and managing stakeholder communications and relationships• Utilize strong organizational and flexibility skills in a team-oriented environment

Los Angeles, California

The Account Manager is responsible for all mature accounts and execute on focused sales strategies that drive increased utilization in all aspects of the product line. The Account Manager is an inside sales role in which I develop portfolios by possessing excellent communication skills that further engages the company’s customer base to utilize the software. Responsibilities• Primary focus of this role is to ensure effective utilization by engaging our customer base, retraining, servicing, and upselling.• Manage over 800 accounts and identify upsell opportunities through constant engagement.• Analyze customer usage data to provide a tailored approach to handling each account.• Understand the different stages of an account’s life cycle and create and implement appropriate strategies to capture more business from portfolio.• Introduce diverse lending opportunities for dealerships to offer financing.• Introduce new products and innovations to customers that tailor better to legacy accounts.• Maintain a consistent contact rate with all accounts within your portfolio.• Represent DealerCenter as a market leader and provide an excellent customer experience from onboarding to mature stages of the account.• Facilitate customer feedback to management to provide insight and continuous improvement of the product.• Act as a consultant when providing various solutions including products from strategic partners.• Work out of a CRM to manage portfolio and discover opportunities for sales.• Maintain a well-organized work queue in CRM that guides you through a successful day.• <5% travel

Greater Los Angeles Area

Board of Director Members are to actively support the mission of the MAPS association – engaging, connecting, planning and networking with alumni and colleagues of Mount St. Mary’s University• An active participant in the organization’s annual planning efforts and evaluations for each quarter.• Planning and leading mentorship programs, career services, networking, reunions, education and travel development.• An active participant in fundraising for the organization.• Providing professional expertise and individual talents.• Maintains records of the board and ensures effective management of the organizations records.• Promotes networking opportunities with past and present alumni, while building a collegial working relationship that contributes to the organization. • Guiding the alumni and other university officials with how alumni involvement may be amplified, and their collective talents and resources leveraged.

Greater Los Angeles Area

Regional Marketing Specialist for over 20,000 dealerships all over the U.S. Focus is to advise dealers on how to navigate Dealer Center; our web-based program that creates approvals for consumer auto loans. Specialize on capturing and closing deals by maxing dealer profit. Train dealers on how to use our programs and how to maximize profit. Work closely in assisting our field representatives in continuously working our same day buy programs. Consistently providing dealer support via phone, email and live chat. Promote program updates, policy changes and special promotions for dealers. Provide customer care and build relationships with all dealers support sales representatives in the field.

Los Angeles, California

Marketing Support Representative for over 10,000 dealerships. Account management for 800 dealerships in the Mid Atlantic and South East region, provide 48 states with customer service and support via phone, email and live chat, confirm status of a funding check, generate weekly reports on deals, calls, visits, and account generations, write and publish monthly company newsletter on auto-industry news, company news, top dealer reports and interviews distributed to over 10,000 dealerships and 1,500 employees, accountable for the implication and execution of various marketing promotions.

8639 Holloway Plaza Drive, West Hollywood, Ca 90069

Researching & analyzing our client’s industry along with competitorsPitched & secured publication of press releases to Hispanic media outlets all over the U.SDrafting & editing social media blogs, biographies, press releases for our clients publicationMaintain & update PowerPoint, Acrobat binders and excel reports daily.Brainstorming ideas to find new ways to position our client’s new service and/or product release

Analyzed and determined course of action for potentially delinquent loansAssisted borrowers in organizing monthly financial obligationsSkillfully probed and evaluated borrowers for various Government programsEducated borrowers on the efforts and outcomes of Government programsProduced high levels of transactions with limited supervision to complete daily tasks

Experienced high levels of face-to-face customer serviceSales in commercial checking, credit, business accounts, IRA's and Certificate of Deposits Maintained top sale referrals for over six consecutive months.

Investigations for returned fundsProcessed high volume financial transactions.Constant collaboration with employees outside of California

Master Of Business Administration, Project Management

Completed Project Management concentration which provided grounding in multiple skills including the initiation, planning, execution.

Bachelor Of Science, Marketing