Claudia Lafleur Email & Phone Number

Atlanta, Ga, Us

• Lead the sales effort and meet budgetary goals for volume and profitability within business segment. • Prospect new accounts to qualify opportunities and close new business. • Maintain a budget and forecast through our CRM system. • Follow up quotes and report on results through our CRM system. • Visit customer accounts regularly and attend trade shows and industry meetings as required. • Recommend and coordinate Technical Service support and visits to major customers. • Develop key account plans and execute strategies to ensure business retention and growth.

Atlanta Metropolitan Area

Management of operations and office tasks and warehouse and office personnel. Management of budget, P&L and equipment flow.

United States

Omsk Carbon Group is the largest carbon black manufacturer in Russia and the CIS countries. The company ranks among the world’s top 10 producers.• Production of carbon black in Russia and Belarus.• Developed logistics network in Europe, North America and the Middle East.• Product sales to major customers in the tire, rubber and plastic industries on domestic and foreign markets.We are focused on intensive growth based on expanding the product range and presencein overseas markets.

Greater Atlanta Area

Drive the account development and management within North and Latin America, consisting of 75 accounts and $3.2M annual budget. Delivered monthly financial reporting, with current sales, pipeline figures and any other expected revenue. Managed business review process, future pipeline discovery, sales comparison data and monthly quotas. Evaluated, developed, analyzed and implemented go-to-market strategy within OEM and AM in LATAM and North American markets. Developed solutions approach based on features and benefits of products. Presented regularly to engineers and C-Suite executives. Manage product customization to Automotive and Healthcare sectors. Managed expectations during of long sale cycles (utilization of total cost of ownership and value selling). Strong Client Management skills (cradle to grave project management with internal and external sources). Ability to collaborate with a variety of internal stakeholders (kaizen) to achieve collaborative solutions. Expertise in differentiation of value in services and product sales via consultative and strategic selling.

Atlanta, Georgia

Regional Sales Management and Business Development for North America and South-East Asia. Sourced new business with current and new customers, meeting defined sales goals of product and service. Participated in company integration and merger activities. Captured and maintained detailed data within CRM and report on pipeline activities (Salesforce). Ensured contracts are successfully implemented and performance levels are exceeded. Responsible for yearly forecast and quarterly updates.Achievements:◼Sustained rapport with key accounts by making periodic visits, exploring specific needs and anticipating new opportunities◼Developed price strategies per market and customer, resulting in margin improvement of 23-33% on after-market RFQ for airlines,18-20% for OEM accounts and gross revenue improvement of 14%◼Actively work as a liaison between customer and supplier's Engineering teams (product specification - OEM accounts)◼Developed and managed supplier relationships and supply chain evaluation for 87 key customer accounts, while improving customer retention by 5% ◼Conducted 8 Sales presentations, 5 contract performance and 15 product demos monthly ◼Drove deeper and wider penetration of brand awareness, products and services, resulting in successfully targeting 2 new plants and locations quarterly ◼Organized 3 tradeshows (private aircraft, aftermarket and purchasing tradeshows) and sponsored roundtable meetings to increase name awareness, resulting in 2 new accounts each year (valued at $50-85K each)◼Achieved 12% increase in quota (’15 and ’16) and 18% (’16 and ’18) with aircraft seat manufacturers◼Achieved product specification for US-based interior hardware manufacturer with various aircraft interior manufacturer away from foreign producers

Identified and promoted aftermarket applications within industrial, automotive, and retail. Participated in product training and qualification with local distributors and government entity contacts. Produced vehicle wrap events to increase education and correct product adoption by consumers. Implemented value sales strategy, utilized KPI performance metrics and assured client prospecting effectiveness. Continually assisted customers with resolution of service and administrative sales issues. Responsible for competitive analysis, analytics, forecasts & business intelligence to support strategic & tactical initiatives. Shared market trends via Marketing campaigns in Spanish.Achievements:◼Frequently traveled to Latin America and Caribbean to introduce 14 new products and refresh on current portfolio◼Developed and maintained a network of 30 qualified distributors and 8 direct accounts◼Created and delivered sales quotations for 38 assigned accounts◼Drove sales efforts at quarterly blitzes and trade shows, resulting in conversion of 4 new accounts and elevating connections with government entities ◼Researched and applied to each state Department of Transportation’s Qualified Product Lists (QPL), adding 2 reflective sheeting products to such lists◼Maintained compliance of products on states’ Department of Transportation’s QPL◼Increased customer based by 70% (’11-’13)◼Elevated sales of reflective films by 12% (FY12) ◼Increased sales 6% (’12), 27% (’11) ◼Improved positive look on the company while maintaining an overall positive image of 98%, based on yearly surveys◼Reduced expenses by 14% (’12) and 4% (’13)

Developed and strategized a mastery of product flow and balance of schedule Developed a customized approach for each employee to assess productivity rate increases; Promoted and supported various change initiatives as required Coordinated and led training, education and communications activities for various change initiatives impacting systems and processes within the supply chain Maintained accountability over inventory control and reporting and ensured compliance with all daily key performance requirements Managed 35 team members in the Receiving department (increased daily volume and managed of unexpected peaks and valleys due to weather conditions or holidays)Increased single-case receiving time flow productivity by reducing incline delays (automated directional belt to Detrash department)Increased productivity by 23% by employee diversity rotation (employees with and without disabilities)Complied with all deadlines (turned in daily required forms in timely manner)

Orlando, Florida, United States

Managed up to 35 team members in the Receiving department. Developed and strategized a mastery of product flow and balance of schedule to assure productivity and output. Coordinated and led training, education and communications activities for various change initiatives impacting systems and processes within the supply chain. Maintained accountability over inventory control and reporting and ensured compliance with all daily key performance requirements. Achievements:◼Organized and managed purchase order processing during start-up operations in Connecticut Distribution Center ◼Improved single-case receiving time flow productivity by reducing incline delays◼Increased productivity by 23% through employee diversity rotation

Bba, Transportation & Logistics And Management

Activities and Societies: Transportation and Logistics Society (President) We worked on a research project with co-eds at UNF.

Librarian, Isfd 79 (Argentina)

Excellent organizational and administrative skills. Good researcher.

Elementary School Teacher, Isfd 59