Claudia Lap Email & Phone Number

Rotterdam, Zh, Nl

- Walk relatives of deceased customers through the registration process at their bank- Collect and appraise legal documents (Verklaringen van Erfrecht, Aktes van Overlijden, Testamenten, etc.)- Support relatives to regain access to bank accounts

- Project lead for operations workflow improvement by introducing new purchase order software - Present our product to end users in order to create awareness- Networking to attract new business partners- Establishing a PR process for a startup environment- Conduct new employee interviews- Contact management between WHILL and distributors- Creating standard operating procedures for WHILL to create structure in a start-up environment- Following up payments - Purchase order handling- Handling end-user and business inquiries - Arrange localization of product marketing and instruction materials- Translation work English - Dutch

Amsterdam Area, Netherlands

- Conducting market research for new business strategies- Creating marketing strategies to create awareness for new brand- Create and give presentations within the company as well as for external parties- Networking to attract new business partners- Establishing a PR process for a startup environment- Conduct new employee interviews

Amsterdam En Omgeving, Nederland

- Contact management between WHILL and distributors- Creating standard operating procedures for WHILL to create structure in a start-up environment- Following up payments - Purchase order handling- Invoice creation (Exact)- Handling end-user and business inquiries - Arrange localization of product marketing and instruction materials- Translation work English - Dutch

Rotterdam Area, Netherlands

In my position as stock planner I was in short responsible for making sure everything related to my product group was on stock sufficiently. This required being in touch with suppliers about the availability and making forecasts. Apart from new stock, this also included planning tactics on how to get rid of stock that wasn't sold. The most important ability I picked up? The ability to plan ahead.

Rotterdam Area, Netherlands

As a Backoffice employee, I'm the last stop in the customer service chain at Coolblue. My tasks focuses on resolving complicated delivery issues, contacting deliverers and contacting customers. A side project I worked on from July 2018 to November 2018, involved the enrollment of certain services within Coolblue's own delivery service.

Rotterdam Area, Netherlands

Rotterdam Area, Netherlands

Osaka, Japan

Master Of Arts (M.A.), East Asian Studies (Japanese)

Bachelor Of Arts (B.A.), Japanstudies

Vwo Diploma, Profiel Cultuur En Maatschappij