• Monitored office workflow and administrative processes to keep operations running smoothly at all four (4) YWCA locations.• Responsible for business administration, accounts receivable, safety, security, repairs, maintenance, and IT support.• Defined, implemented, and revised operational policies and guidelines.• Provided documentation of processes to comply with regulations and company policies including but not limited to historic preservation records.• Developed new website, implemented new CRM tool to track leads, metrics, and created plan to increase weekday tours.• Assisted with planning and executing annual fundraising event.

• Responsible for daily operations of 136-room hotel.• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.• Set, enforced, and optimized internal policies to maintain responsiveness to demands.• Developed effective business plans to align strategic decisions with long-term objectives.• Established and administered annual budget with detailed quarterly goals, and detailed forecasting.• Maintained 90% or higher customer satisfaction and ensured hotel exceeded brand expectations.