Claudia Lienert Email & Phone Number

Zürich, Zh, Ch

Zurich, Switzerland

Responsible for the strategic and operational leadership of the Community Management division, overseeing Switch's legal, procurement, communication and events, as well as account management teams. Key responsibilities include driving customer care, marketing, and stakeholder management, being an executive board member and directly reporting to the CEO.This role involves actively cultivating relationships with key stakeholders in Switzerland's education, research, and innovation sectors at the management level, as well as building bridges with Switch's partner eco-system.Focused on enhancing customer experience, this role delivers critical insights into customer needs to the executive team and drives Switch's evolution and transformation through expertise, innovative ideas, and experience.

Zurich, Switzerland

Bern, Berne, Switzerland

Bern, Berne, Switzerland

Bern Area, Switzerland

Bern Area, Switzerland

- As a member of the extended executive board working on strategic questions around Unic's solution portfolio, its workforce and markets- Leading a multifunctional team, including freelancers, nearshorers and 4 team leaders- Set-up strategies and derive necessary business development initiatives- P&L responsibility for the Business Area- Strategic Partner Management (Solutions & Services)- Responsibility for recruitment and development of management and senior subject matter experts- Buildup, development and fostering of long term customer relationships- Acquisition, Account Management and Business Development in close co-operation with Sales & Marketing- Planning, Steering & Control of BA project Portfolio• Ownership and accountability for the Business Unit‘s overall direction, integrity & successful delivery• P&L responsibility, directing and coordinating business forecasting and pricing• Responsible for growth within the BU and maximising business potential• Establishing sound partnerships and long-term positioning of the collaboration division• Continuous strive for competitive efficiency and best quality• Collaboration consulting including organisation of and speaking at events

Zürich Area, Switzerland

- Leading a multifunctional team of 34, whereof 6 direct reports - Recruiting, selecting, managing, motivating and developing direct reports and their deputies including regular performance appraisals- Developing & implementing yearly and mid-term strategic plans- Product rebranding - Due Diligence, management presentations, data room, Q&A sessions

Zürich

• Responsible for leading and overseeing all international Sales activities globally.• In charge of 14 European stations in Cyprus, France, Germany, Greece, Israel, Spain and Switzerland• In overall charge of marketing activities such as publication of newsletters, web presence, press releases, sourcing & development of marketing material.• Arrange exhibitions within Europe• Devised the global financial and movement reporting system; ensuring on-time reporting of global financial figures & movements • Investigation and production of detailed business and strategic plans for the opening of new operational bases.

- Acting General Manager for Switzerland with overall P&L responsibility, subsidiary budgeting & monthly HQ reporting - Management of installed customer base & formulation and implementation of Sales strategy- Recruitment (of Sales consultants, Supporters, Technical consultants & Secretaries) - Implementation of Sales policies, Lead Allocation to Sales Staff, Management of sales consultants pipelines

Geneva Area, Switzerland; London

2 years traineeship at Swissair GVA, 1/2 year at Swissair's ticket desk at LHR, 1 year at Swissair Ground Services ZRH.

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