Claudia Lima Email and Phone Number
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Internationally experienced Corporate Communications and Public Affairs professional with extensive experience in Marketing and Market Intelligence. Self-motivated, strategic thinker, creative and high energy team player. Proven track record managing country based, multi-country and multi-cultural teams. Highly skilled communicator, experienced in getting results from reaching external and internal audiences and partnering with key vendors like PR and advertising agencies. Specialties: * Crisis and reputation management* Media relations* Executive Communications* Internal Communications* Government Affairs* Consumer Public Relations * Market analysis* Special events * Corporate Social Responsibility
Microsoft
View- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
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Executive Communications And Customer & Partner Engagement Lead - Latin AmericaMicrosoft Jul 2023 - PresentRedmond, Washington, Us
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Senior Communications Lead - Latin AmericaMicrosoft Feb 2019 - PresentRedmond, Washington, Us
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Head Of Global Corporate Communications (Internal & Executive)Ryder System, Inc. Jan 2016 - Feb 2019Miami, Fl, Us• Developed and executed employee communications strategy, plans, and budgets.• Supported the CEO, the executive leadership team and the business units with strategic executive and internal communications programs.• Managed internal crisis communications and change management initiatives such as natural disasters, M&A, business process changes, reorganizations, and policy modifications, among others.• Identified, developed, managed, and monitored the success of internal communications platforms and channels, including the launch of a new could-based internal communications and employee engagement tool capable of reaching 100% of the company’s employee base (37,000+) in real time. -
Director Of Communications, Business SolutionsCable & Wireless Communications Jul 2014 - Oct 2015Miami, Florida, Us• Created and established the Business (B2B) and Government (B2G) unit overall Communications cadence including Internal, Executive and External communications strategy, messaging and channels. • Managed the company’s M&A Communication’s strategy including 2 successful mergers in 6 months. • Developed and coordinated the new C&W Business Branding strategy and manuals; developed the unit’s media and analysts relations strategy; and identified key thought leadership opportunities.• Successfully launched and managed the Business Intranet, informational tool for more than 4,000 employees with Products and Solutions, Market Intelligence, Branding and Customer references information.• Developed communications plans with diverse tactics to generate engagement and create a new culture and identity among colleagues from 3 different integrated companies, operating in 26 markets.• Managed and coordinated the Quarterly Voice of the Customer market research study that involved more than 400 customers interviewed. -
Director Of Corporate Communications And Public Affairs For Latin AmericaCiti Jul 2011 - May 2014New York, New York, UsManaged Crisis and Reputational Issues, External and Internal Communications; and Corporate Social Responsibility programs for 24 countries in Latin America.• Directed a team of 13 people based in-market and the regional office.• Managed M&A activities and Reputational issues with thorough strategic communications plans, leading to proactive positive media presence and minimum public impact on sensitive issues in local and Latin American pan-regional press.• Developed Proactive Traditional and Social Media Strategies and key messages for Citi in Latin America.• Advised regional Senior Management and Country CEOs to meet their responsibilities relating to external, executive and internal communications, and government relations. • Maintained enhanced regular communications between NY Citi headquarters and the country network that resulted in a positive, aligned and controlled communications strategy. -
Marketing Communications Head For The Americas International RegionAvaya Oct 2010 - Jul 2011Morristown, New Jersey, UsPlanned, developed, and coordinated all Marketing Communications programs and initiatives for Avaya in Latin America, the Caribbean and Canada.• Managed Avaya's overall Communications cadence including all Internal, Customer and Business Partners communications strategy, messaging and channels.• Successfully launched the Social Media strategy for the Latin America and Canada region.• Launched the Avaya Executive Club, special benefits program for the region’s top 70 customers.• Worked with other business units, sales departments, and advertising agencies to develop, coordinate and leverage web marketing, tradeshow activity, and direct marketing. -
Director Of Corporate Affairs For Latin America And Us HispanicWestern Union Dec 2009 - Jul 2010Denver, Co, UsManaged the External, Internal and Executive Communications in more than 40 countries and territories in Latin America for 3 brands: Western Union, Vigo and Orlandi Valuta. Also managed the External Communications and Consumer Public Relations in the US Hispanic markets.• Helped grow the business by more than 30%, through research based Consumer PR activities and media outreach both at the US and in-country levels. • Managed one-on-one interviews for the company’s spokespeople and International celebrities with top tier media, achieving more than $14 million impressions in US Hispanic and in-county top tier media.• Managed sensitive issues and worked directly within country top Western Union Agents in managing local government and market issues. -
Deputy Director Regional Public Affairs OfficerCiti Latin America Sep 2006 - Dec 2009New York, New York, UsManaged Crisis and Reputational Issues in 24 Latin American countries and developed Proactive Media Strategies and key messages for Citi in Latin America.* Managed several M&A activities and Reputational issues with thorough strategic communications plans, leading to proactive positive media presence and minimum public impact on sensitive issues in local and Latin American pan-regional press.* Grew by 30% Citi’s presence in Latin American press with positive coverage in one year, through building relationships with top tier 1 and tier 2 media.* Successfully managed to maintain low impact on Latin American press covering the company’s negative news in the US and other parts of the world, while creating positive messaging about the franchise in Latin America and maintaining a close, nurturing relationship with main in-country and pan-regional media.* Advised regional Senior Management and Country CEOs to meet their responsibilities relating to external, executive and internal communications, and government relations. * Maintained enhanced regular communications between NY Citi headquarters and the country network that resulted in a positive, aligned and controlled communications strategy.
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Director Of Public Affairs For Citibank Peru And BoliviaCiti Latin America Apr 2005 - Sep 2006New York, New York, UsManaged the Image, Reputation and Crisis Management for the Citi franchises in Peru and Bolivia as well as Community Relations and Social Investment programs.* Reported directly to the CEO and managed a team of 4 people.* Increased by 25% Citi’s presence in local media in a period of 18 months by re-building strong relationships with the local press and highlighting the local leadership and diverse business initiatives.* Internal Communications management in coordination with Human Resources, working with more than 600 employees in over 10 locations around the country. Developed new internal communications vehicles with high, positive impact among employees.* Interacted with Regional executives to coordinate and develop Citi Foundation grants in Peru ($200,000 in 2005) as well as other local Community and Volunteer programs.* Coordinated Institutional and Integrated Marketing Communications activities through institutional advertising and special events. Developed, managed and coordinated the 85 year anniversary of Citibank in Peru with more than 30 external and internal activities.
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Market Intelligence Manager Ibm Peru And South AmericaIbm Jun 2001 - Dec 2004Armonk, New York, Ny, UsDeveloped marketing strategies and campaigns for all business units – Hardware, Software and Services, reporting to the marketing and market intelligence units in Latin America. * Performed macroeconomic, competitive and information technology market analysis to provide the business with accurate, strategic market information. * Developed and coordinated quantitative and qualitative market research to support marketing and business decisions. Partnered with teams including research companies in planning and executing the studies. * Planned, developed, organized and consolidated the Market Intelligence department in IBM Peru.
Claudia Lima Skills
Claudia Lima Education Details
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Usc Annenberg School For Communication And JournalismCommunication And Media Studies -
Citi 2010 Leadership ProgramExecutive Leadership
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Universidad Peruana De Ciencias AplicadasRelationship Marketing
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Universidad Ricardo PalmaPsychology
Frequently Asked Questions about Claudia Lima
What company does Claudia Lima work for?
Claudia Lima works for Microsoft
What is Claudia Lima's role at the current company?
Claudia Lima's current role is Senior Executive Engagement and Communications Lead - Latin America at Microsoft.
What is Claudia Lima's email address?
Claudia Lima's email address is cl****@****der.com
What is Claudia Lima's direct phone number?
Claudia Lima's direct phone number is +120584*****
What schools did Claudia Lima attend?
Claudia Lima attended Usc Annenberg School For Communication And Journalism, Citi 2010 Leadership Program, Universidad Peruana De Ciencias Aplicadas, Universidad Ricardo Palma.
What skills is Claudia Lima known for?
Claudia Lima has skills like Corporate Communications, Strategic Communications, Strategy, Marketing Communications, Internal Communications, Public Relations, Marketing Strategy, Strategic Planning, Management, Leadership, Media Relations, Integrated Marketing.
Who are Claudia Lima's colleagues?
Claudia Lima's colleagues are Rady Bass, Balloon And Decor, Akash Sangale, Hanan Salman, Luna Choi, Kevin D Ireland, Ahmed Warteni.
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