Claudia Erminelli Email & Phone Number

Clarksville, Tn, Us

Verify patient insurance coverage by contacting insurance companies via phone, online portals, or other communication methods.Obtain and record insurance information accurately in the electronic health records (EHR) system.Determine patient eligibility and benefits for specific healthcare services, including deductibles, copayments, and coverage limitations.

California, United States

Contributed to the organizational success of providing high quality care by effectively leading and managing the office functions supporting patients, caregivers, and employees. Responsible for ensuring assigned areas of office operations are performed timely and accurately. Follow up on audit reports and backs up supervisors, directors, and clinical service managers, as needed.

United States

Responsible for providing on-site and web based instruction for care centers in addition to assistance and integration support. Daily functions include: design, development and maintain training materials, utilizing formal and informal assessments, investigate and diagnose care center issues, along with training for newly acquired care centers to get them integrated and on-board with standard processes

Clarksville, Tennessee

Serves as Client Services Supervisor responsible for evaluating job performance of staff and providing performance reviews, corrective action, and performance appraisals. Maintains responsibility for monitoring and escalating changes in clients’ plan of care, services, and condition. Ensures proper documentation and record-keeping for agency payers. Provides consultation and training to Direct Care Staff ensuring quality care & service. Monitors staff and assists in problem solving for optimum outcomes.❖ Directs all areas of recruitment, screening, and selection of Direct Care Staff based on agency and external referrals❖ Supports human resources and training objectives by leading onboarding for new employees and internal personnel❖ Collaborates cross-functionally to ensure client services align with the organization’s overall goals and objectives❖ Identifies areas of opportunity and implements strategies and best practices for efficiency and process improvement

Hendersonville, Tennessee

Provided leadership as Insurance Specialist responsible for ensuring all accounts were managed within client standards and government guidelines. Managed assigned insurance receivables to achieve business expectations. Performed account research and routed accounts through appropriate client workflows. Recognized for exceeding daily production numbers with efficiency.

Nashville, Tennessee

Served as Business Office Manager responsible for leading office operations and ensuring efficient office workflow. Developed and implemented office administration strategies to meet organizational objectives. Conducted and led weekly office staff meetings to maintain consistent communication. Contacted physicians to obtain patient documentation. Reviewed and processed bi-weekly payroll according to best practices. Utilized Kronos, Forcura, HRIS, and HomeCare HomeBase software programs.❖ Implemented accounts receivable (AR) tactics and best practices to successfully manage and maintain AR under 3%❖ Maintained responsibility for training and transitioning new employees into current positions to support onboarding❖ Supported human resources within office by directing recruiting activities, scheduling interviews, and evaluating staff❖ Acted as pilot office for HomeCare HomeBase software, responsible for training 7 other branches on new software

Provided leadership as Director of Staffing responsible for developing and maintaining accurate systems for tracking staff over a variety of shifts. Coordinated staffing operations to meet overall organizational requirements. Assisted Human Resources Department with conducting interviews and new hire orientations. Performed competency checks on new and existing employees.

Clarksville, Tennessee Area

Delivered support as CNA responsible for assessment, care, and prevention of wounds. Documented patient vitals and care provided. Monitored activities of daily living to ensure high level of quality care. Complied with HIPAA Privacy Act by protecting confidential patient information. Maintained compliance with all policies and procedures to maintain a safe hospital environment.

Served as Office Manager responsible for verification and billing of insurance based on insurance requirements and guidelines. Managed office operations to ensure maximum productivity and efficient workflow. Supervised office staff, including delegating work activities, conducting interviews, delivering performance evaluations, leading onboarding, and initiative corrective actions.❖ Maintained responsibility for marketing quality products to the public to increase sales profits❖ Participated directly in various quantitative and qualitative analysis review assessments❖ Organized collections activities according to best practices to increase company profit margins