Claudia Lukkien Email & Phone Number

As an HR Business Partner to the Founder and Directors professionalizing the HR organization for this award-winning cross media research & marketing analytics company (50 people) from scale-up to successful sale to Kantar. With responsibilities like:- designing policies like our new leave ruling or due to labour law regulations and implementing them- monitoring correct execution of policies and rulings, updating personnel files and regulations- advising management on personnel… Show more As an HR Business Partner to the Founder and Directors professionalizing the HR organization for this award-winning cross media research & marketing analytics company (50 people) from scale-up to successful sale to Kantar. With responsibilities like:- designing policies like our new leave ruling or due to labour law regulations and implementing them- monitoring correct execution of policies and rulings, updating personnel files and regulations- advising management on personnel matters in employee experience- managing employment contracts (50% flex-contracts)- taking care of on- and offboarding, conversions and adjustments to employee's benefits- restructuring, automating and executing payroll monthly salaries (Workday, Loket.nl)- case-manager, supervising long-term absenteeism up to a settlement agreement.In 2023, the focus will be on guiding the transition from MeMo2 to the Kantar organization. Show less

Organizing the Networkpro organization as a team by optimizing the work process, writing clear e-mail messages, tightening the planning for actions, appointments and events, updating the database and setting up the training programs.

As an process manager called Ondernemersassistent I supported online entrepreneurs and start-ups with their plans:• ErnoHannink.nl (Jan 2016 - Nov 2017) supporting team and clients in achieving online results, coordinating activities via Trello and other tools, writing work procedures, editing and publishing articles on websites via Aweber/Active Campaign/Mailchimp• Ideacompany.nl (Jan 2014 - Sep 2017) membership administration, invoicing, e-mail management, counsellor for members and… Show more As an process manager called Ondernemersassistent I supported online entrepreneurs and start-ups with their plans:• ErnoHannink.nl (Jan 2016 - Nov 2017) supporting team and clients in achieving online results, coordinating activities via Trello and other tools, writing work procedures, editing and publishing articles on websites via Aweber/Active Campaign/Mailchimp• Ideacompany.nl (Jan 2014 - Sep 2017) membership administration, invoicing, e-mail management, counsellor for members and coordinators, editing website, social media and e-book• Annette-werkt.nl (Feb 2017 - Nov 2017) edit and post web texts• Webshop-academy.nl (Aug 2015 - Aug 2017) customer identification, writing and translating web texts• DeSucceswinkel.nl (Sept - Nov 2017) structuring the business plan• Maes & Lunau (May - Dec 2016) preparing reports and resumés of candidates• Burenkwesties.nl (Jan - Dec 2015) setting up business plan, website, folder and mailing. Show less

Amsterdam Area

• Fysiomed Sport Medisch Centrum (Mar 2013 - Dec 2016) I was HR consultant for HR and personnel matters and for updating the personnel policies, the accompanying manual and the code of conduct. I researched both the wishes of managers as well as the legal frameworks. In addition, I wrote job profiles, I advised on issues such as holiday schemes and I provided sick leave guidance. • Stichting Het Zuid-Hollands Landschap (Jun 2014 - Dec 2015) I rewrote an up-to-date and modern personnel… Show more • Fysiomed Sport Medisch Centrum (Mar 2013 - Dec 2016) I was HR consultant for HR and personnel matters and for updating the personnel policies, the accompanying manual and the code of conduct. I researched both the wishes of managers as well as the legal frameworks. In addition, I wrote job profiles, I advised on issues such as holiday schemes and I provided sick leave guidance. • Stichting Het Zuid-Hollands Landschap (Jun 2014 - Dec 2015) I rewrote an up-to-date and modern personnel manual based on the collective labour agreement, legislations, desired policies and customary agreements. Show less

Portrait photography of every kind of people on location, such as for Tanteboek and MirrorMeMagazine.

For the Educatie & Inburgering department (450 people), I was counsellor for employees and supporting managers and HR Advisors. My main roles were that of Coordinator Flex Pool and Case Manager Absenteeism:- responsible for recruitment, guidance, deployment, management and administration of the flex pool of teachers (70 people)- developing employment conditions for flex workers, from temporary agency workers to people over 65- translating absenteeism policy, monitoring absenteeism… Show more For the Educatie & Inburgering department (450 people), I was counsellor for employees and supporting managers and HR Advisors. My main roles were that of Coordinator Flex Pool and Case Manager Absenteeism:- responsible for recruitment, guidance, deployment, management and administration of the flex pool of teachers (70 people)- developing employment conditions for flex workers, from temporary agency workers to people over 65- translating absenteeism policy, monitoring absenteeism process and coordinating (Poortwachter) actions- reporting on salary changes collaboration with payroll administrator- participate in consultations with HR Central and carry out the resulting actions. Show less

I was temporarily employed at the Dutch headquarters of this American investor (350 people):- recruitment & selection, in-, through- and outflow of personnel, also internationally- reporting absenteeism and supervising case management in collaboration with corporate lawyer- coordination of employment conditions, dismissal matters, salary administration in collaboration with assistant.

2000 - 2002 As an HR Consultant interim of Brunel, I worked interim at two large international (English language) companies LG Electronics Benelux and Concert (a joint venture of British telecom and AT&T): • drafting a project plan, shaping and setting up the entire HR organization • designing employment contracts after working conditions of both companies were harmonized • rewriting job profiles, personnel manuals, procedures and correspondence • personnel and salary… Show more 2000 - 2002 As an HR Consultant interim of Brunel, I worked interim at two large international (English language) companies LG Electronics Benelux and Concert (a joint venture of British telecom and AT&T): • drafting a project plan, shaping and setting up the entire HR organization • designing employment contracts after working conditions of both companies were harmonized • rewriting job profiles, personnel manuals, procedures and correspondence • personnel and salary administration in collaboration with assistants and third parties • redesigning the working environment in accordance with the Working Conditions Act. 2003 - 2006 HR Officer at this retail company Liater which had 5 different BV's (50 people) setting up and executing personnel and salary administration, implementing employment conditions, HR manuals and employment contracts. 2004 HR Officer at ICT software company Furore rewriting job profiles and benchmark employee benefits in collaboration with Price Waterhouse Coopers, resulting in more competitive higher salaries. 2005 HR Trainer at the reintegration company of NV Werk giving 3-day trainings to groups of 10 participants from different backgrounds activating them to reorientate on finding a job. Show less

1998 - 2000 At Mn Services I was HR advisor with all-round HR tasks for the Operations sector (250 people) of this pension fund:• executing annual HR plans and providing management reports• supervising absenteeism and chair the Social Medical Team• recruitment & selection of personnel, salary changes and payroll control in collaboration with payroll administration department• coordinator of job evaluation system and recruitment bonus policy.1995 - 1998 I started as… Show more 1998 - 2000 At Mn Services I was HR advisor with all-round HR tasks for the Operations sector (250 people) of this pension fund:• executing annual HR plans and providing management reports• supervising absenteeism and chair the Social Medical Team• recruitment & selection of personnel, salary changes and payroll control in collaboration with payroll administration department• coordinator of job evaluation system and recruitment bonus policy.1995 - 1998 I started as Personnel Officer at ICT company Getronics and than at Joop van den Ende and a consultancy company where I performed recruitment activities and wrote personnel manuals.1986 - 1995 I started as an Executive Assistant within national and international companies such as Hyphen Consulting and CMG and ended my secretarial careerpath as Head of Secretariat at Loyens & Volkmaars were I decided to switch to an HR career. Show less