Claudia Luna Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

México

-Recruiting and onboarding Tier 2 and 3 vendors from the consumables category (Health and Personal Care, Beauty, Baby and Grocery), closing brand gap parity bringing 70 vendors worth $400K+ CAD in annual revenue-Prioritized scouting onboarding among a hit list of +13K brands, going after the most representative brands according to business goals-Gave vendor pitch to the decision taker of each company to explain how Amazon works, terms and conditions and accomplishments-Negotiated with possible vendors to reach the goal of aligning vendor’s and Amazon’s needs and creating a successful commercial relation-Provided vendor support mainly focused on training them to work with Amazon Vendor Central tools to generate growth and brand awareness for each vendor-Took ownership of Tier 1 Health and Personal Care vendors in a 4-month span as support to Retail teams. Setting up weekly calls for follow-ups while improving teach vendor operational metrics.-Analyzed insights and metrics for each vendor, gathering data to recommend potential deals and campaigns to promote specific products and/or brands, keywords, etc. In order to achieve each account’s growth goal.-Created deals and promotions to reach brand awareness-Directed always-on negotiations with vendors to ensure the best customer experience. Getting better cost and price schemes, expanding selection, promoting deals and improving terms and conditions aligned to the business and customer needs.-Executed weekly analysis and follow-up on internal metrics such as fill-rate, PO confirmation rate, service level, fast track, buyability, out-of-stock revenue and net product profit margin-Reviewed product compliance being sure that all documentation was submitted and worked on getting security sheets for hazmat products-Ensured good item data quality so that the detail page showed as much relevant information as possible and correct product categorization

México

-Responsible for procurement and negotiations with 10+ plants from China, the Netherlands, US and Mexico-Responsible for ensuring the availability of 3K+ products to ensure customer satisfaction for Retailers, Trading and Original Equipment Manufacturers-Executed weekly review of product replenishment to be sure correct quantities were bought considering lead times, safety stock, stock on hand, transits, forecast and backorder.-Executed weekly tracking of transits being sure no delays or transits were missing. Follow up on the POs since they were placed in the factories until they were received in our warehouse-Directed weekly product digital transfers to the correct warehouse -Owner of inventory metrics, KPIs and warehousing cost optimization-Directed allocation decisions according to business priorities-Managed weekly dashboard review meetings with stakeholders-Pioneered strategies to reduce slow sellers’ products-Responsible for providing better customer service through the availability of the product-Responsible for auditing and management of inventory policies in ERP software (SAP Master Data parameters) to monitor each SKU’s safety stock-Pioneered export process to give a better follow up avoiding import and export delays-Managed weekly metrics reviews with top customers to maximize Fill Rate and service levels -Responsible for the maintenance of MRP1, MRP2, and MRP3 in MXA1 Master Data (SAP)-Responsible for auditing and managing a process to decrease differences between goods receipt and invoice receipt (GRIR) (30% improvement)-Pioneered a system via Excel spreadsheet to track back-ordered products, their transits and ETAs to give visibility to the stakeholders for decision making

Ciudad De México Y Alrededores, México

-Improved and managed the transition for electronic orders (previously held manually) increasing adoption from 2% to 25% in 3 months-Verify demand along with demand and supply planning areas to schedule stock buying, opportunity buys and inventory plans-Owned customer key account contacts to help them with issues and follow-ups with purchase orders-Negotiated with 4key accounts for EDI implementation (on-boarded 5 accounts in 2019)-Worked closely with customers being their point of contact for any concern about inventory status, customer order status, delivery dates and delivery specifications-Responsible to follow up on the customer’s delivery from the customer order was received until it was delivered to their warehouse-Tracked fill-rate metrics and ensured the customer orders were delivered in full in the less time possible-Tracked backorders to ensure every order was delivered in full in less than 60 days, working directly with the supply planning and operations team-Responsible for the sales orders creation in SAP and the sales order cycle until it was delivered to the customer, working closely with warehouse, sales and supply teams to fulfill the Sales Orders on time

México

-Coordinated the “Tradelink” (first e-commerce website) implementation-Resolved customers concerns about the change from manual to electronic orders-Coached sales managers and customers for the usage of the website-Increased from two to 42 customers who used the website

Bachelor'S Degree, Business Administration And Management, General

*National award EGEL

Diploma Of Education, Business Leadership

Activities and Societies: Committee member of social services