Claudia King Email & Phone Number

Roseland, New Jersey, United States

• Help integrate the businesses of Fischer Appraisal Associates, LLC with Hannoch Appraisal Company during a period of significant growth. Promote a positive culture through regular engagement with the team.• Improve productivity by instituting best practices. Merged/streamlined client communications, appraisal documentation, and computer systems, including data sources and accounts receivable. This ensures consistency across client engagements.• Created a portal for NY/NJ commercial lease information useful for appraisals and expert testimony for tax appeals. Organized comprehensive commercial lease data dating back to 2010.• Exploring a more automated means of obtaining comparable sales information, including considering bond rating data.

St. Petersberg, Florida

• Managed a highly complex wealth management program consisting of multiple projects with significant impact on firm-wide business processes and technology. Developed program strategies, supporting business cases and high-level project plans. Partnered with senior leadership in the business community to identify and prioritize opportunities for utilizing technology to achieve goals. Regularly updated the CIO, CTO, and executive leadership team.• Managed integration of projects and adjusted project scope, timing, and budgets as needed based on the needs of the business. Delivered projects across the firm’s IT project portfolio on time, within budget while meeting strategic and business requirements.• Led multiple cross-functional/matrixed teams of about 50, including project managers, dev managers, QA’s, developers, UX experts, DevOps/app admins, architecture, and communication and training people. Drove a comprehensive set of strategic initiatives across numerous business lines to lay the foundation for a target state wealth management platform, including portfolio model management, client performance, and product catalog.• Reduced costs by monitoring budgets, including $7 million annual wealth management foundational spend and $3 million in integrations to comply with DOL regulations. • Reduced costs of third-party data (e.g., Morningstar) by developing a product catalog/instrument database as the access point for order entry and model management. The tool allowed users to compare, search, and screen financial product information, fact sheets, analytics, and research before speaking with a client, submitting an order, or creating a model management proposal.• Reduced firm risk through continuous assessments, including identifying key risk factors, providing effective mitigation strategies, and assigning contingency action plans to schedules and budgets. Established compliance policies and procedures.

Greater New York City Area

• Joined through the acquisition of BondDesk Trading LLC• Drove sales, profits, and customer satisfaction for four major clients of this fixed-income technology firm, including Wells Fargo and Stifel. BondDesk pioneered anonymous trading between broker dealers. Account package represented about $45M in annual revenue.• Achieved sales quotas, negotiating sales agreements and closing new clients for the BondDesk ATS, including related analytics, management, and compliance tools• Collaborated with executive business managers to set performance targets. Conducted analyses and identified growth opportunities. Tailored product offerings to client needs.• Controlled budgets, assigned and supervised staff, and managed client communications• Expanded market opportunities by creating integrations with the BETA/Thompson, NAPA, iDeal, and Bloomberg platforms.• Directed new system implementations, upgrades, and support. Facilitated smooth system conversions among merged clients, including Wachovia Securities, Prudential, AG Edwards, and Wells Fargo.• Built confidence and promoted client loyalty by troubleshooting complex problems, representing client interests with engineering and product teams, and driving to swift resolutions

New York City Metropolitan Area

• Supported the growth, profitability, and regulatory compliance of the nation’s 3rd largest retail brokerage business• Directed application design, testing, implementation, documentation, and support for all retail order entry platforms. Formulated plans, schedules, and metrics.• Managed the online trading website for equities, options, and mutual funds. Directed the development, enhancement, testing, implementation, and maintenance of 20 online trading products as line manager responsible for the complete system development life cycle (SDLC.) Supervised 30 analysts.• Designed applications for equities, options, and mutual funds. Introduced a rules engine, wrote documentation, and converted systems for new correspondents.• Enhanced financial advisor effectiveness by designing an alert mechanism including trade status, compliance notifications and customer relationship management (CRM) events• Saved millions in maintenance costs by implementing a municipal and corporate bond inventory application• Led the development of a help desk application and provided technical and customer support to 100 customers daily