Claudia Mambu Email & Phone Number

Semarang, Central Java, Indonesia

- Ensure all agents receive updated information- Conduct supervision & call monitoring of agents - Take solution and quick steps when agents face various obstacles in answering or dealing with customers.- Developing coaching and mentoring of agents so the team's performance always increase optimally - Measurement, monitoring & evaluation of all agents to ensure target achievement- Provide regular support and encouragement to keep team members motivated and working towards a common goal.

Solo

1. Evaluate and monitor the contents of online content and advertising content in accordance with company policies. 2. Visually navigate and review images, videos, accounts, and text-based content. 3. Follow up on violations of applicable client policies. 4. Maintained content quality in every case reviewed

Yogyakarta, Yogyakarta, Indonesia

Assit Bussiness Analyst in developing business models and solution for Customer Service Projects.1. Provide administrative assistance to Business Analyst when needed.2. Generate business and forecast reports for management as needed.3. Assist in development or improvement of reporting tools for making effective business decisions.

Yogyakarta, Indonesia

Communicating with customers through Live Chat channel (E-commerce)­1. Help customers with complaints and questions then resolving customer complaints about system e-commerce by handling questions and concerns with speed and professionalism.2. Maintaining a positive, empathetic, and professional attitude toward customers at all times.3. Ensure customer satisfaction and provide professional customer support.4. Input problem data as a complaint report on Salesforce

Surabaya, East Java, Indonesia

Work at PT Sinar Mulia Indah subsidiary PT Sutindo Raya Mulia1. Responsible for selling company products to achieve monthly target 2. Create Customer Lead Data for prospects about company products3. Make sales plans to retain existing customers and conduct sales presentations for new customers4. Track all sales activities in company CRM system and keep current by updating account information regulary (Using SAP Software)5. Coordinate with other team members and departments to optimize the sales effort

Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia

Introduce Nestle Dancow Batita as Growth Milk that affordable and have good nutrition for children. 1. Developing marketing campaigns with product branding.2. Devising and presenting product details to be introduced.3. Organising events and product exhibitions.4. Coordinating distribution offices for sales locations.5. Updating consumer database with weekly and monthly reports.