Claudia Johnson Email & Phone Number

Southfield, Michigan, United States

Southfield, Mi

-first point of contact for clients, vendors, and guests-provides administrative support across the organization-ongoing maintenance of client accounts

Troy, Michigan

-Event Coordinator -Wedding Planner -Event Hostess-Conference Registration Management-Brand Ambassador

Farmington Hills, Mi

-Marketing Project Management-Event Coordinating-Community Outreach Coordinating-New Patient Referral Management-Facilitate Patient Resource Network Relations

Michigan

-Coordinated local leadership training workshop for 100 members-Conducted transitioning workshop two years in a row at the annual regional conference-Panelist in new membership workshop at the biannual international conference 2012-Established template for the area marketing material-Active in establishing the regional standard for an Area Coordinator and workshop Manual

• Developed overall efficiency of office operation increasing revenue by 40% after first year• Assisted in agent’s achievement of NYL Premier Executive Council, Life Stars and MDRT Court of the Table (industry awards)• Organized company marketing, client appreciation and trade show events• Created an effective executive proposal design that became the focus of company marketing• Built a client information database for service and marketing initiatives in MicroSoft Access• Managed current client database updates in ACT and syncs with internal PCS system • Continuously researched the health care industry to provide competitive rates in quoting• Continuously self educated on variety of insurance lines and products offered by the agent• Generated proposals for use in sales cycle for a variety of insurance sales• Handled service and claims issues for clients with all lines of insurance offered by the agent• Detail oriented in handling case processing from screening applications to policy delivery requirements

• Selected as a Sprint Ambassador during Sprint-Nextel merge • Trained sales associates and management team on migrated operation systems• Handled wireless customer service issues, replacement claims and handset activations