Claudia Molnar Email & Phone Number

Hove, Gb

Brighton And Hove, England, United Kingdom

• Staff Management – Responsible of line managing site team and support OM in the supervision of external personnel on site.• Supporting residents on site with their queries as noise and ASB complaints, seeing issues through to resolution.• Ensuring our customers and their flats are cared for and maintained to highest possible standards.• Leading and assisting with the organisation and planning of Residents' events.• Supporting and covering Front of House.• Acting as the first line for all residents, dealing calmly and confidently with reactive issues, following them through to resolution (or escalation as appropriate).• Effectively managing the site service schedule and planned maintenance schedule in line with required works and statutory compliance requirements.• Providing reactive welfare support to students when required during office hours, including one-off welfare checks in circumstances, which justify these.• Developing and utilising a coaching habit to help develop and motivate the site team.• Ensuring all sites as well as residents/guarantors/contractors are compliant with statuary and contractual obligations, as well as all compliance and Health and Safety regulations.• Carrying out daily/weekly safety inspections and updating onsite log-books (H&S, Fire, Water). • Assisting in the oversight of completion of daily, weekly, monthly and the periodic checks; ensuring that these are carried out correctly and logged correctly.• Owning the site/s PO and invoice register management.• Maintaining compliance with ANUK Code of Standards.• Developing and maintaining new and existing relationships with universities, language schools and accommodations agencies.• Building and maintaining client relationships to develop strong and lasting partnerships and loyalty, with high levels of quantifiable customer service.• Managing all works and spends in line with budget, maintenance close oversight and control.

Brighton And Hove, England, United Kingdom

• Provided prospective students with the appropriate forms and documents.• Created the invoice for the sale / pro forma invoices to be sent to the agent or student after receiving the booking.• Entered new student information data on our administration system.• Assisted with student support/ welfare and recruit and train interns as deemed appropriate.• Reported any issues or new requirements of the CLASS system, Internet or telephones.• Prepared statistics and reports: monthly, yearly if required. • Had the emergency phone on a rota basis.• Arranged group transfers and taxis.• Created the invoice for the sale / pro forma invoices for groups and send to the Agent.• Assisted the Centre Manager recording costs for groups.• Liaised with Accommodation Officer to oversee accommodation for group students and group leaders.

Brighton, United Kingdom

• Played an active role in building and maintaining positive and constructive relationships with students, in order to provide them with the best possible care and support.• Delivered the highest standards of supervision, safeguarding, security, support, efficiency, and customer care for all students throughout their learning journey.• Worked in a shifts rotation including on call out of hours to respond to emergencies and/or incidents.• Checked in to residencies and support with requirements in residences ID card production and access, using the student management information system “Study Global “& “Progresso”.• Supported and developed the induction experience for all students and complete the registration processes to ensure students are correctly and fully recorded on college systems.• Delivered services and support in the residencies halls & host families (e.g., shifts cover, student care and pastoral support, patrols of residencies, Health & Safety, maintenance reporting, Safeguarding, Welfare support, First Aid and Fire Marshall duties and advice for private renters)• Produced accurate written reports and shift handovers to ensure continuity of care.• Supported feedback mechanisms to measure and improve the student satisfaction levels of their student journey during their time in the residences halls.• Assisted fully with the responsibility for the happiness, well-being, health, safety and pastoral care of the students in the residences halls.• Responsible for health and wellbeing issues in the residences halls in liaison with internal and external service.• Participated in extra-curricular activities, and to help organize them as required.• Worked as part of a team with the wider College staff to promote the well-being, the student experience program and prevent anti-social behaviour; that may require liaison with other departments to help resolve student issues.

Brighton, United Kingdom

• Supervised and managed a team of cleaning staff, undertaking daily inspections of site and ensuring staffs work productively and safely.• Complied with all company Health and Safety policies and procedures ensuring work is carried out in a safe manner. • Drive a culture of high quality operational excellence.• Worked with customer representatives and management to address any specific requirements or concerns.• Managed of all on site cleaners, up to 10/12 cleaning operatives on site.• Responsible for staff roster, AL requests, sickness cover, stock taking and toolbox talks. • Created a professional working culture between cleaning staff and client, sharing best practice.• Ensured the full employee lifecycle of recruitment, induction, appraisal, development, succession planning is carried out regularly and in accordance with company policies and procedures.• Advocated of new systems, processes and ways of working embracing them and ensuring my team embrace them too.

Brighton, United Kingdom

- Assisted customers to find the best options and products.- Responded to customer’s queries and request in a prompt and efficient manner. - Provided information and other services such as handling returns of merchandise. - Contacted other store locations to determine merchandise availability. - Helped with the display and outside of the shop. - Completed all stocking and organizing tasks in assigned sales areas.

Venezuela

Coordinated and executed nationwide BTL promotions from pre-production, production and post-production, focused on brand positioning and increasing sales. • Organised details of events such as conferences, sales meetings, employee appreciation events, promotions and company Christmas parties. • Trained, supervised and managed hospitality staff, for the successful development of the events. • Supervised and managed production staff, for the successful development of the events.• Customer Service Development, ensured close and strong relationships with clients, suppliers and hospitality staff.• Drive a culture of high quality operational excellence.

Caracas, Venezuela

• Planned and executed overall marketing strategies for the STG Department (Systems and Technology Group). • Designed and developed marketing-related activities directly with the clients, according to their needs and business objectives. • Implemented marketing plans.• Monitored of result of the marketing strategies (branding and demand generation). • Identified and created business opportunities using the BANT criteria, based on (Budget, Authority, Need and Time).• Managed the marketing budget for the STG department and ensuring that all marketing material is in line with the company brand identity.• Coordinated in-house training sessions, as well as training events for IBM associates and retailers. • Worked with a product/sales development team.

Caracas, Venezuela

- Coordinated and produced nationwide events and promotions activities for the following clients: Polar, Bigott, Cobeca, and Toyota.- Designed and developed marketing-related activities directly with clients, according to their needs and business objectives.- Briefed the creative team who produced adverts.- Produced and executed corporate events and BTL promotions for clients, ensuring brand positioning.

Caracas, Venezuela

- Established new sales and marketing strategies, as well as coordinating their execution. - Supervised logistics and planned nationwide events (Fun Race 4x4 Tours). - Monitored the correct placement of all sponsorship graphics pieces in the camp.- Liaised with marketing and PR colleagues to promote events.

Caracas, Venezuela

- Created and executed event promotions for Pepsi Cola de Venezuela, Bodegas Pomar and Snack’s America Latina.- Coordinated and produced nationwide events, BTL promotions, product launches, conferences, exhibitions and fairs.- Developed all advertising materials and branding for the events and promotions.- Selected, hired and trained all promotions staff, to ensure high performance and customer satisfaction.- Met clients to discuss their advertising needs.- Established budgets for promotional events.

Caracas Area, Venezuela

- Coordinated the process to request contracts, renewals or modifications of UNICEF staff.- Assured the transfer of information to the personnel about circulars or policies related to the personnel area.- Coordinated jointly with the Operations Officer the total fulfillment of the office training plan.- Registered and entered the payment system for the Health Insurance Plan, overtime and keeps the registration of applications.