Claudia Sanchez Email & Phone Number

Chicago, Illinois, United States

As Customer Success Manager, I lead the end-to-end Customer Success efforts for all our customers, across all products and countries. I am responsible for customer onboarding, feedback management, customer issue management, and customer advocacy. I work closely with the sales, product and technical teams to collaborate on process improvements to provide our customers with the best experience. My day-to-day is governed by my desire to continue bettering our customer success operations to retain and grow our customers.

Chicago, Illinois, United States

I was the founding member of the Customer Success team at Hazel. I self-taught many customer success principles and concepts to design and execute the first-ever customer success strategy at the company. I implemented onboarding and customer feedback processes adapted to the customer needs and business aspects I learned in my previous role at Hazel. I established voice of the customer initiatives, working cross-functionally with internal teams to provide customer feedback, drive process improvement, work on customer issues and follow through to resolution.

Greater Chicago Area

In this role, I was able to grow my sales and account management skills. I was responsible for accounts in the south Texas and Mexico territories. I learned to establish and develop relations with multiple levels of customer stakeholders. My work and efforts led to closing a deal with one of the largest accounts in the territory, landing Hazel's first-ever lime partnership. In this position, I also managed all customer activities related to the company's export business.

Greater Chicago Area

Hazel Technologies is a pioneering leader in the agricultural technology industry, empowering businesses with shelf-life extension solutions that protect their fruit as it moves from farm to table. In this position, I embraced the challenge of a complete career switch, not only starting a new job but also joining a fast-growing start-up in an industry that was brand new to me. As employee #11, I joined Hazel early enough to make a significant impact from day 1. In this role, I worked closely with the Business Development Manager to prospect, develop and close new customers that were critical in the early stages of the company. I used a variety of methods (email, phone, social media) to find and engage prospects and decision-makers. In this role, I was introduced to the CRM system, quickly learning how to use it to track customer data and activity and eventually becoming an admin and go-to person for anything Salesforce at Hazel.

Greater Chicago Area

At Harris, I was responsible for providing support to the Human Resources department. My areas of focus were Talent Acquisition, Talent Management, Performance Management and implementation of the Firm's HRIS.

Holland, Michigan

During my last year of undergrad, I was offered a position as a French TA for the 200-level courses. I assisted with grading quizzes and assignments. I was also part of the planning committee for the department's annual film festival.

Paris, Île-De-France, France

While abroad in Paris during my junior year of college, I had the unique opportunity to intern at Mozaik RH, a non-profit dedicated to the career advancement of diverse talent. I conducted daily one-on-one career advising sessions with French-native individuals seeking career opportunities with global Fortune 500 companies. The sessions, primarily in English, involved reviewing and editing resumes, cover letters and and interview prep.

Holland, Mi

Greeted and guided (when requested) all individuals who entered the DeWitt Student and Cultural Center at Hope College.

Master Of Business Administration - Mba (Cum Laude)

Activities and Societies: Member - Graduate Women in Business

Bachelor Of Arts (Cum Laude), Business Management And French

Activities and Societies: Delta Phi, Hope College Business ClubStudy Abroad: IES Paris and Business International Affairs (January.

High School

Private bilingual school in Tegucigalpa, Honduras