Claudia M. Frazier-Wilder, Shrm-Cp, Phr Email & Phone Number

Walnut Creek, Ca, Us

Responsible to administer Human Resources policies, procedures and programs while ensuring compliance with state and federal employment laws.  Recruited, vetted and hired approximately 25 new team members (company growth) Administered Benefits; worked with third party vendors to ensure compliance Processed bi-weekly payroll; troubleshoot and resolve any issues Coached and counseled Management on employee concerns, including involuntary terminations Managed Onboarding process and presented New Employee Orientation Created and presented HR trainings/reminders in all Team members in monthly meetings

Charlotte, Nc, Us

 Provided day to day Human Resources services to the clients Communicated and built effective client relationships Administered Human Resource policies, procedures and programs Serviced clients by responding to human resources issues, problems, and questions  Provided advice on requirements and application of both state and federal employment laws and client policies, as applicable Processed bi-weekly payroll; troubleshoot and resolve any issues

Responsible to manage Human Resources disciplines including employee relations, recruiting & hiring, benefits, compensation, performance management, employee recognition, disciplinary action, training, terminations, coaching/counseling, ensured compliance with Federal/State laws, etc. Partners closely with Sr. Leaders to provide support for HR objectives. Developed and effectively managed third party vendor relationships.  Created employee handbook Developed recruiting process to hire for the right fit  Reduced turnover rate from 40% to 8% (increased employee satisfaction) Implemented annual employee satisfaction surveys 95% satisfaction rate—survey completed by Capital Associated Industries (CAI), Raleigh, NC Orchestrated corporate & satellite office moves/recommended floor plan designs for renovation Coordinated community activities with local food bank Employee Appreciation & Safety Team Chair Senior Leadership Team Member Attends Executive Committee Meetings with CCSP Team & Board of Directors

 Responsible to administer all aspects of Human Resources  Implemented safety initiative --150 days without reportable accidents  Recruited quality team members in a difficult market within 21 days  Reduced turnover rate--focused on employee satisfaction  Pro-actively created training for employees  Implemented community outreach program  Ensured compliance with AAP/responded to EEOC claims Due to the economy, this position was eliminated in August 2009.

 Responsible in all aspects of human resources Worked with the NC Rapid Response Team, when company was closing  Successfully worked with attorneys in OFCCP audit Responded to EEOC claims, ensured AAP compliance Implemented safety initiative--200+ days without reportable accident Created monthly newsletter Organized/planned motivational (fun) employee meetings--90% attendance Community Outreach programs The company closed in December 2005.  This property was purchased/renamed the Blake Hotel in January 2006 I was hired as the Employee Relations Manager Organized/managed internal job fairs Researched, negotiated benefit policy Created/maintained payroll tracking system Developed/enhanced polices for the Charlotte property

Human Resources Assistant Manager Senior Employee Relations Specialist HR Consultant/Employee Relations Specialist Employee Relations/Staffing Manager Employee Relations Specialist Employee Relations/Compensation Analyst Mortgage Loan Servicing @ GMAC Mortgage

Education record

Education record