End of each period financial reports preparation and close booksCategorize transactions from Banking in QuickBooks OnlineJournal entries for amortization, depreciation, and adjustment transactionsFind and correct discrepancies by analyzing financial statementsReconcile bank accounts, credit card accounts, and liability accountsEducate and assist customers how to navigate QuickBooks online, answer accounting questions while Providing outstanding customer service.Find best solutions and products for business who use QuickBooks online for their companyAssist customer maximizing QuickBooks online tools to grow their business

Provided basic technical support resolving issues for clients on variety of company products.Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.Maintained customer happiness with forwardthinking strategies focused on addressing customerneeds and resolving concerns.Improved customer satisfaction ratings by addressing issues and fostering timely resolution.Surpassed performance goals by approaching all interactions with resourcefulness, organization andcustomer-centric solutions.Educated customers how to use company systems, complete forms and obtain desired services.Preserved revenue streams by utilizing strong communication and negotiation skills, offeringrefunds as last resort to maintain customer satisfaction.Adapted to new applications and maintained knowledge of current technologies.

Provided customers with best deals and well-researched travel options.Arranged travel accommodations for groups, couples, executives and special needs clientsResponded to clients' questions, issues and complaints and implemented appropriate solutionsProvided exemplary customer service to new and existing clients, which helped build lastingrelationships and secure new travel assignments.Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities,politicians, and business executives.Developed loyal clientele base due to excellent listening and research skills and keen understandingof travel budgets.Asked open-ended questions to better ascertain client needs and determine best travel offeringsProvided services efficiently and with high level of accuracy.

Responsibilities and Accomplishments: Resolved customer disputes over the phone, and through Kana.Give support to reservation agents on new promotions and TrueBlue issues.Analyze customer point accrual, and determine amount of TrueBlue points to be awarded.Provide training and feedback to other crewmembers to enhance service.Make determination on waiving fees and providing customer compensation.Temp SME line for the TrueBlue department.

Analyzed financial data derived from mulitple reporting systems to develop recommendations foroperational and performance improvements.Established QuickBooks accounting system to reflect accurate financial recordsComputerized recordkeeping systems, initiating and maintaining financial accurate and current trackingin Quickbooks.Matched purchase orders with invoices and recorded necessary informationVerified postings to ledgers to ensure proper entry and account balancesCompiled budget figures by reviewing past budgets, evaluating estimated income and assessingexpenses.Verified accurate recordkeeping processes, effectively reducing financial inconsistenciesGathered, evaluated and summarized account data in detailed financial reports.

Responsibilities and Accomplishments:Monitor calls to improve efficiency and call management.Prepare and perform training for new agents to improve call quality.Provide motivation and support to improve employee morale.

Responsibilities and accomplishments: Analyze inventory and overbooking numbers based on historical no show data.Increase employee morale and reliability, and improve call management by definingcompany's expectations.Expert in calculating multi-destination unpublished fares based on mileage and farerestrictions.Manage manpower through daily report and staff planning.Resolve employee and customer disputes.Audit fare calculation errors, and prepare training to decrease errors and protectrevenue.Served as a liaison between marketing and inventory management to increase companyprofitability and maximize inventory utility.