Claudia Payne Email and Phone Number

Facilitating and delivery of strategic projects using smart technology and security. Assessing project needs, and defining / documenting scope and future state solutions. Increase productivity and sales for division. Heavy traveling to host training seminars for industry leaders of product usage. • Proactive manage project dependencies risks and issues • Drive decisions on project scope, timing, and budgets as needed• Lead team in collection and analysis of business… Show more Facilitating and delivery of strategic projects using smart technology and security. Assessing project needs, and defining / documenting scope and future state solutions. Increase productivity and sales for division. Heavy traveling to host training seminars for industry leaders of product usage. • Proactive manage project dependencies risks and issues • Drive decisions on project scope, timing, and budgets as needed• Lead team in collection and analysis of business requirements• Track project milestones and manage delivery of projects critical path.• Establish technical operations for installation of smart equipment.• Develop overall strategy for executing all projects from start to end• Create project plans to include objectives, scope of work and adhere to quality standards. Show less

Report all construction build to AVP for South Region regarding Residential Development organization making sure that all residential projects don’t miss JT and Occupancy date. Daily support on all operations• Daily contact with City planning boards/ County administration• Review contracts• Run daily reports and project manage all residential projects • Host meetings with functional organizations and industry leaders for project performance• Oversee 4 zones, 9… Show more Report all construction build to AVP for South Region regarding Residential Development organization making sure that all residential projects don’t miss JT and Occupancy date. Daily support on all operations• Daily contact with City planning boards/ County administration• Review contracts• Run daily reports and project manage all residential projects • Host meetings with functional organizations and industry leaders for project performance• Oversee 4 zones, 9 supervisors, 4 managers and 160 construction coordinators for AVP and Tech Ops Director • Establish new build schedule for technical operations and engineering for successful TSD for new homeowners Show less

Report to Digital operations supervisor all internal process and daily follow up regarding internal ordering process from customer service• Develop and maintain working relationships with internal partners• Follow up on customer escalations• Ensure optimum communications with all stake holders for proper installation for new customers • Maintain ongoing data tracking reports for errors

Customer service duties include high volume of calls, customer inquiries• Answer high volume of calls• Provide product support to new and existing customers• Trouble shoot equipment issues• Review billing concerns• Resolve account discrepancies

Ensure government housing for low income applicants and yearly review of housing and income status

Report and process daily sales for cable TV commercials including office Keep track of commercials running on cable TV in accordance with SOX.