Claudia Hall Email & Phone Number

Miami/Fort Lauderdale Area

I utilize industry tools and resources through a six-step process to develop need-specific or comprehensive financial solutions to help my clients achieve their future financial goals. These solutions may entail, for instance, working with my clients to strengthen their current financial position, protecting their family and finances, preparing for retirement, and doing estate planning, among others.For important disclosure information, visit thrivent.com/disclosures

Miami Fl

Brought on board as a consultant and successfully led a team of over 20 IT employees to integrate more than 65 new customers into the company’s ERP system - the second largest initiative in the company resulting from two of the latest B/E’s acquisitions. • Integrated more than 15 new customers into complex sales and inventory management processes, and 40 plus customers into standard sales contracts. The project focused on the implementation of operations (touching receiving and storage, order processing and shipping, inventory management) and accounting requirements, leading to new and enhanced automated processes in these areas • Improved warehouse product tracking and order processing time by implementing key company projects of smaller scale. These were additional projects assigned as Integration was wrapping up.

Miami, Fl

Executed all activities and generated all deliverables related to Project Management, Business Analysis, Quality Assurance and Training.• Saved over half a million in project implementation costs and increased productivity by more than 20% through the design and implementation of various business-critical global web applications• Reduced the time required to release new marketing campaign promotions by more than 50%through the redesigning one of Burger King’s public web site applications• Reduced the Help Desk calls by 450 calls per month by designing and implementing a delegated administration functionality for the franchisees

Miami, Fl

Developed Web and Lotus Notes Applications and administered and implemented SAP Portal security and framework solutions.• Reduced technical support by 10% by designing and implementing an integrated solution of the security model for all intranet applications, content sites, and third party applications• Designed, developed and implemented the company’s first operations content site enabling Burger King to share the latest operations critical information with its franchisees electronically• Increased productivity for the Marketing Account Administration Department by 15% by extending the functionality of their budget tracking application from local to national

Miami, Fl

Established and managed the Burger King Technical Training program and provided second level support for all applications • Developed on-boarding IT training curriculums and manuals as well as monthly training schedules which enabled an average of 20 – 25 new hires per month to become proficient in various critical business applications• Developed training materials and provided classroom and one-on-one training required for new in-house applications and major releases for existing applications• As a Help Desk Support Agent, responsible for the second level technical support of all applications used across the organization, including applications developed in-house• Established an official second level application support for the Burger King Help Desk by developing and implementing workflow and reporting capabilities into the Help Desk Incident Tracking System

Miami/Fort Lauderdale Area

Provided administrative support to various departments: Operations, Latin America Finance/Real Estate, and IT

Environmental Science & Economics, Environmental Science And Economics

Environmental Science and Economics

Pmp Certification, Project Management

Associate Of Science (A.S.), Biology And Chemistry