Claudia Fonseca Email & Phone Number

o Use creativity and expertise knowledge of blooms to guide clients in product selection to orchestrate vision come to successful completiono Give mindful attention to stay within client's budget without compromising qualityo Take initiative to research unfamiliar products requested by clients and learn how to work with materials

o Collaborated with seven creative team members to ensure high-quality design execution and on-time deliveryo Cultivated an environment of collaboration and enthusiasmo Handled 10+ customer transactions with extreme attention to detail on a daily basiso Assisted customers in providing expert recommendations, often receiving feedback that design and service exceeded their expectationso Led over-the-phone and in-person consultations with clients for small rehearsal dinners, elopements, and micro-weddings, averagely priced at $500-$2000o Trained two new team members in running POS system, customer service practices, and opening and closing processeso Instructed delivery team of two on how to create efficient delivery routes, eventually delegating task and empowering them to take initiativeo Provided creative team with feedback to ensure maintenance of quality and production standardso Supported lead designers by processing and preparing flowers, maintaining design tools and replenishing supplieso Created daily goals to help team stay on track, and more often ahead, of productionAccomplishments: o Managed three person weekend team within 6 months of being hired o Closed on largest Valentine's Day sale for 2022 season priced at $4,000o Implemented improved streamlined system to facilitate ordering of materials and flowers for special order future projects

o Process and prep flowers for design worko Create garden style centerpieces, boutonnières, and bridal bouquets

o Provided lead stager with input in curating furniture, rugs, artwork and accessories to best highlight use of space to potential homebuyers o Collaborated with team to create polished, sophisticated final designo Photographed spaces before and after for marketing portfolio

Washington D.C. Metro Area

o Assisted 2 executives and managed calendar appointmentso Set up weekly and quarterly meetings with 10 leadership team memberso Coordinated communication between executives and staff team comprised of 5 individualso Utilized Monday.com project management software to track projects and provided weekly updates during check-in meetings o Handled various projects at one time, efficiently prioritizing most urgent taskso Project lead special events once a quarter and consistently recruited 5+ volunteers to assist with preparation and set-upo Established and maintained strategic relationships with other faith-based organizations, churches, and executives leading those organizationso Cultivated welcoming environment for weekend guests and visitors o Researched estimated production costs for design prints and materials for special events o Prepared purchase orders for financial team's approval well ahead of required purchase deadlineo Managed and replenished office supplies, tracking expenses and periodically looking for more affordable options and suppliers o Designed floral arrangements for special occasionsAccomplishments:o Promoted from volunteer intern to full time hire within 3 months o Received glowing feedback from executives and staff team for resourcefulness, problem solving, ability to think forward and anticipate needs o Negotiated food and beverage minimum and saved organization $500 on special dinner functiono Project lead one day communications masterclass seminar, working to communicate across international time zones with speaker's assistant over a few month period to successfully coordinate event logisticso Participated in receiving regular leadership training through internal quarterly leadership meetings and annual conferences

Washington D.C. Metro Area

o Supported staff team in conference logisticso Booked lodging arrangements and arranged dining experiences for guest speakers o Assisted in preparing detailed agenda and itinerary for conferenceo Hired and promoted to full-time staff shortly after beginning to volunteer

Arlington, Va

o Researched and wrote 2-3 military and aerospace history articles per week for online publicationo Assisted editorial staff with administrative duties and outreach

Washington D.C. Metro Area

o Facilitated conversion of almost 15,000 scanned card catalog images into online digital recordso Improved data categorization system by manually flagging missing and incomplete information

Charlottesville, Virginia

o Connected with over 30 local business owners and managers to discuss sponsorship opportunities o Edited and mailed over 100 thank you letters for donors and sponsors of annual charity golf tournament o Assembled 50 welcome materials that included local lodging and transportation options o Designed 5 large-print maps for visually-impaired patients to simplify navigation of hospital groundso Created forum for patients to anonymously ask confidential medical questions o Ensured sensitive medical and financial matters stayed confidential o Translated membership form for Spanish-speakers to facilitate registration o Worked on multiple projects simultaneously, typically 3-4 at a time

Washington, D.C.

o Assisted in team project by helping catalog nearly 900 WWI sheet music in collection of over 13,000 pieceso Expedited availability of collection to researchers and public before end of summer deadlineo Curated and presented selection of WWI pieces to Assistant Chief of Music Division for Library-wide showcase o Performed on violin as part of instrumental ensemble for Congressional Research Service event o Maintained personal blog documenting internship experience and interesting music findings