Claudia Ripoli Email & Phone Number

Milano, Malpensa

I'm the manager of the GaldieriRent (short-term rental) office at Milan Malpensa airport, the second largest Italian airport in terms of passenger traffic.My main responsibilities include:- inspire, coach and motivate the team, as well as drive the continued growth and productivity of the station;- Ensure customer satisfaction through clear and concise communication and customer solutions problems;- Sell company products and monitor team performance to achieve goals;- Monitoring and organizing fleet availability on a daily basis;- Ensure compliance with GaldieriRent standards and efficiently manage bureaucratic practices;- Opening and closing lease contracts;- Interact with management to achieve results and budget objectives;

Padova, Veneto, Italia

I am a Service Front Office employee of the Bmw in Padova. I mainly deal with the management of courtesy cars, monitoring availability, use and profit. I relate directly with the end customer and take care of internal relations with the headquarters. I follow all the bureaucratic aspects, monitor results and the fundamental objectives for the company, one of which is customer satisfaction.My main tasks are:- managing appointments;- cash management ;- managing invoices and payments ;maximise fleet management efficiency, profitability and utilization;- assure customer satisfaction and loyalty and handle queries and complaints.- implement effective strategies to maximize revenue and performances.

Venezia, Veneto, Italia

I managed the operations of Venice DT office, relating directly with the customers and the headquarters.I was collaborating with the management and the entire staff to achieve results and budget goals.my main responsibilities include :- Opening and closing rental agreements contracts- Making reservations and checking vehicles in and out based on customer needs- Increase revenue by selling the company´s services and products- Maximize conversations on retail business over the telephone and in face to face contact- cash management- Monitor fleet needs to ensure all bookings are covered and station needs are met

Malpensa

I was part of the Autovia team in Milan-Malpensa airport, my main responsibilities include :- Opening and closing rental agreements contracts- Making reservations and checking vehicles in and out based on customer needs- Increase revenue by selling the company´s services and products- Maximize conversations on retail business over the telephone and in face to face contact- cash management- Monitor fleet needs to ensure all bookings are covered and station needs are met

Bergamo

Supporting the Station Manager in all the operational activity and organizing all the processes laid out by the company procedures.I´m collaborating with the management and the entire staff to achieve results and budget goals.My main responsibilities include:- Office workforce management- Management control- Data analysis and reporting- Customer service- Fleet management- Technical / operational / administrative and / or front line support- Human resources management / development- Communication and Marketing- Selling the company´s services and products to achieve targets- cash management

Bergamo Area, Italy

I'm the coordinator of the team InterRent in Bergamo airport, the third most active airport in Italy and a recognized low-cost gateway for Milan and the north area of the country.After fourth months as Rental Sales Agent I was promoted to Airport Coordinator of the branch that processes roughly 1400 rental per month with an average fleet of 400 fleet and 4 employees with an outsourced wash operation.My main responsibilities include:- to inspire and motivate the team as well as spearhead the continued growth and profitability of the station;- Assured customer satisfaction through clear, concise communication and solving customer problems;- Selling the company's products and monitoring team performance to achieve targets;- Monitoring, tracking and organising fleet availability on a daily basis;- Assuring InterRent standard compliance and efficiently manage office paperwork;- Opening and closing rental agreements;- Interact with management to achieve results and budget goals;

Bergamo Airport

I was part of the Maggiore team in Bergamo airport, my main responsibilities was:- Opening and closing rental agreement contracts- Making reservations and checking vehicles in and out based on based on customer needs- Selling the company's services and products to achieve targets- Processing accident and damage report- Monitoring, tracking and organising fleet availability on the daily basis- Handle credit card and cash transaction

Bergamo, Italia

I was part of the Firefly team in Bergamo airport, the low cost brand of Hertz.My main responsibilities included:- Opening and closing rental contracts and managing reservations;- Maximize revenue by selling company' products at all times;

Milano, Central Station

Managing back-office operations and administrative functions in order to guarantee the operational efficiency of the front desk team.Monitoring overdue rental and contact with customers, clients, and business partners over the phone;Daily fleet management, scan daily reports as equipment inventory and vehicle idle days.

Napoli, Italia

Responsible for promoting the features of a product to an audience or client. Shows how product works, takes questions, and attempts to persuade consumers or clients to buy product.The primary brands were blackberry and Ariete.

Bachelor'S Degree In Digital Culture And Communications., Sociology, 101 /110

The degree gave me a good foundation on statistics, marketing Strategy and sociology usable in this new digital era.

Internship At F2Radiolab

Radio speacker, monitoring Producer, delivery musical playlist programming and managing radio' s agenda.

Diploma Professionale Turistico., 82 / 100